Jun 4, 2015, 11:33 am
Last edit by: dmodemd
Hilton rolled out the complimentary Wi-Fi earlier than originally planned!
* Beginning in June 2015, premium Internet access, where available, will be rolled out globally and will be free of charge for Diamond members when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:* This update doesn’t apply to hotels where there is a resort charge (except for Diamond members complimentary premium access - Post #6).
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:
- The Hilton HHonors mobile app
- Online from hilton.com, HHonors.com, or any of our brand/hotel websites
- Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
- Calling an individual hotel (plus walk-ins and physical on-property too)
- Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
Hilton Wi-Fi Update
May 10, 2015, 5:13 am
#256
Join Date: Jan 2014
Posts: 33
!!
Agreed. I will reiterate that the frustration that I and other have voiced is not personal, and I'm assuming that as a corporate communications professional you understand that. But, to the extent that you can relay to your employer that communication is a two-way street, and that allowing a statement to be released and then disappearing into a void for months is not likely to elicit positive responses, we'd all be much obliged.
Because numerous property managers have received memos behind the scenes announcing the change and are familiar with it. And because Hilton stated that the promo would start in Q2, and we're a month into Q2.
Because numerous property managers have received memos behind the scenes announcing the change and are familiar with it. And because Hilton stated that the promo would start in Q2, and we're a month into Q2.
May 10, 2015, 9:38 am
#257
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,279
Plus, Hyatt, SPG, and Marriott have all already rolled out free internet for all loyalty plan members, and free high speed for their top tier. Only Hilton seems unable to provide what has become an industry-standard benefit.
May 10, 2015, 10:16 am
#258
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
To Erin: I appreciate the difficult position that you are in, but Hilton is not scoring any points here by imposing the communications blackout.
To those thanking Erin for the "update"... what do you know now that you didn't know before? What have you learned from the "update" ?
Stop fawning.
We should not blame Erin... but posting here to say she is listening is not an "update."
To those thanking Erin for the "update"... what do you know now that you didn't know before? What have you learned from the "update" ?
Stop fawning.
We should not blame Erin... but posting here to say she is listening is not an "update."
Q2 is not over yet, so HH still has time to hit their target.
May 10, 2015, 8:14 pm
#259
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,727
Berating a company representative in a public forum over factors she cannot possibly influence is not only pointless, but likely to result in less communication, not more. I am all about customer service and dislike corporate silence as much as anyone, but the collective customer voice on this forum can be unattractive indeed. I sure wouldn't want to have to deal with us.
May 11, 2015, 4:14 pm
#260
Join Date: Jun 2008
Posts: 107
FWIW, I received a letter upon check in to the HGI in ICT today stating that all Diamond members are able to receive complimentary premium wifi at this property and 4200 othe Hilton properties.
It then referred me to a second sheet with instructions on updating my password if I haven't already done so at hhonors.com.
It then referred me to a second sheet with instructions on updating my password if I haven't already done so at hhonors.com.
May 11, 2015, 4:59 pm
#261
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
Hilton Garden Inn Portland-Airport
I stayed at the PDX HGI the weekend before last. The manager there has the flick, as she replied to me in an email in reply to the post-stay survey I filled out:
"Of course premium internet is now free to Diamond members."
(I was charged the premiun fee and, at check-out, asked the FDC to take it off the bill. He tried for 15 minutes but was unable to do it. He credited my Visa card instead.)
"Of course premium internet is now free to Diamond members."
(I was charged the premiun fee and, at check-out, asked the FDC to take it off the bill. He tried for 15 minutes but was unable to do it. He credited my Visa card instead.)
May 11, 2015, 7:17 pm
#263
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
FWIW, I received a letter upon check in to the HGI in ICT today stating that all Diamond members are able to receive complimentary premium wifi at this property and 4200 othe Hilton properties.
It then referred me to a second sheet with instructions on updating my password if I haven't already done so at hhonors.com.
It then referred me to a second sheet with instructions on updating my password if I haven't already done so at hhonors.com.
May 11, 2015, 7:43 pm
#265
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,428
Yes, HH was forced to offer this in light of competition, but it seriously was about time.
May 12, 2015, 6:55 pm
#267
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,205
At a Hampton where I've stayed a few times recently, usually the charge appears on the paper under-the-door folio; however, an email attachment is sent a few hours later of the bill minus internet. Otherwise, I've asked heading out the door, and the charge has disappeared immediately.
May 13, 2015, 7:08 am
#268
Join Date: Feb 2013
Location: DCA
Posts: 7,770
I cry "Horsefeathers!"
At a Hampton where I've stayed a few times recently, usually the charge appears on the paper under-the-door folio; however, an email attachment is sent a few hours later of the bill minus internet. Otherwise, I've asked heading out the door, and the charge has disappeared immediately.
At a Hampton where I've stayed a few times recently, usually the charge appears on the paper under-the-door folio; however, an email attachment is sent a few hours later of the bill minus internet. Otherwise, I've asked heading out the door, and the charge has disappeared immediately.
May 13, 2015, 9:52 am
#269
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,205
What they seem to be waiting for is implementation of entering one's room and HH# which automatically defaults to high(er) speed upon recognizing the guest's status, bypassing a daily charge entirely.
May 13, 2015, 11:03 am
#270
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,251
I too would like it to happen sooner rather than later but until it is official I don't see how you can demand it. It's good that hotel employees are getting notification so there hopefully won't be issues once it is official but for now, it's not official so why keep demanding it??