Question on Double Up promo
Nov 2, 2014, 5:00 am
#19
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
In the normal course of things, your first stay should post first, because of timing. However, if the first one had a problem, and had to be posted after the second one for some reason (or was just plain slower), you'd have to explain the points you should've earned to Hilton, and I'd bet they'd make a manual addition of the difference for you. I can't recall whether it was Hilton (or more likely IHG) that this has come up, and it was resolved.
Nov 2, 2014, 6:17 pm
#20
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Day rate counts as first stay?
The definition of "stay" says
Does this mean that a day-use rate (checking in and out the same day) does not count as a stay?
A "stay" is defined as the total number of consecutive nights spent at the same hotel
Nov 2, 2014, 6:51 pm
#22
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Nov 3, 2014, 4:49 pm
#23
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
I too am curious if a stay at an opt-out property will count as the first stay. This may help determine if I move a stay from Wyndham to HH later this month.
Nov 3, 2014, 5:11 pm
#25
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,255
Just have to state I am rather annoyed the e-mail notifying me of this promotion and the link came to me today AFTER I had checked out of my hotel earlier that morning. It is pretty obnoxious to give you the tools to register for a promotion several days after it started so instead of already qualifying, I am just getting a stick in the eye
Nov 3, 2014, 5:14 pm
#26
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
EDITED TO ADD: I see that a post that appeared while I was typing this one confirms my initial interpretation.
Nov 3, 2014, 5:26 pm
#27
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
Nov 5, 2014, 4:39 am
#29
Join Date: Dec 2005
Location: Cheshire
Programs: BAEC Bronze (and falling), HH Diamond
Posts: 298
Am I reading this incorrectly? Under Clause 3 in the T&Cs what constitutes a "Stay" reads as Reward Stays being ineligible. My emphasis added below:
My questions:
1) Please confirm that a Reward Stay booked using points will consitute a Stay to satisfay the 'first stay' requirement
2) Will subsequent Base Points earned on future/additional Reward Stays qualify for this promotion?
Many thanks
3.A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for points, except that Points will not be earned for incidental charges at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, and Home2 Suites by Hilton®.
Last edited by Unique name?; Nov 5, 2014 at 4:42 am Reason: typo
Nov 5, 2014, 9:16 am
#30
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Erin,
Am I reading this incorrectly? Under Clause 3 in the T&Cs what constitutes a "Stay" reads as Reward Stays being ineligible. My emphasis added below:
My questions:
1) Please confirm that a Reward Stay booked using points will consitute a Stay to satisfay the 'first stay' requirement
2) Will subsequent Base Points earned on future/additional Reward Stays qualify for this promotion?
Many thanks
3.A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for points, except that Points will not be earned for incidental charges at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, and Home2 Suites by Hilton®.
Am I reading this incorrectly? Under Clause 3 in the T&Cs what constitutes a "Stay" reads as Reward Stays being ineligible. My emphasis added below:
My questions:
1) Please confirm that a Reward Stay booked using points will consitute a Stay to satisfay the 'first stay' requirement
2) Will subsequent Base Points earned on future/additional Reward Stays qualify for this promotion?
Many thanks
3.A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for points, except that Points will not be earned for incidental charges at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, and Home2 Suites by Hilton®.
A Reward Stay does count as the first stay toward this promotion. Per the Double Up FAQs, members will earn Double Points beginning on the second eligible stay, after registering, for incidental charges at participating hotels within the Hilton HHonors portfolio during a Reward Stay, provided such charges are deemed eligible folio charges.
This does not apply to incidental charges for stays at Hampton, Home2 Suites or Homewood Suites by Hilton. For a complete explanation, see number 14 under Accrual of Points here.
Thanks,
Erin