Oct 22, 2014, 4:27 pm
Last edit by: davie355
HHonors Sign In (if the link has disappeared)
https://secure3.hilton.com/en/hh/customer/login/index.htm
https://secure3.hilton.com/en/hh/customer/login/index.htm
Consolidated "CAPTCHA for logging in?" thread
Oct 9, 2014, 8:39 am
#32
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Is Hilton insane? Do they simply want people to stop using their website? Is some sort of a bot automatically logging into Hilton accounts a realistic threat? What could they do even if they did get access?
I can't imagine a customer-facing company with a more incompetent IT department.
I can't imagine a customer-facing company with a more incompetent IT department.
Besides spending points on merchandise, there's also the potential for targeted attacks against specific people in order to figure out where they're staying.
That said, the captcha isn't the solution. Passwords are the solution (plus various tricks to slow down bots).
Oct 9, 2014, 8:54 am
#33
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
If your eyes are that bad, then click on the "speaker" icon to the right of the entry area and the captcha will be spoken to you to enter.
Oct 9, 2014, 9:17 am
#34
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I've been getting it too. It's weird because last week, Hilton.com never seemed to be able to remember my login despite hitting "Remember Me". Now it does but I have to get through the Captcha. I guess this is easier, just weird.
Oct 9, 2014, 9:43 am
#35
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
"Remember Me" has never, ever worked right in my experience. So... what else isn't working that's less obvious?
Oct 9, 2014, 3:51 pm
#36
Join Date: Apr 2005
Posts: 522
Took five or six spins of the CAPTCHA to find one word group that I could read and use to log in to my HHonors account. Worked on the first attempt though. CAPTCHA won't help if hackers previously got your account number and pin or password, as then it won't make any difference.
Now if I could just get the Hilton website to delete my "captured" CC info from my profile from the most recent booking I made a week ago. I never leave my CC info on a website, preferring to enter it each time, but now I can't get it off the Hilton site, by hitting the delete button, changing the number or expiry dates, or any other way, including a call to Hilton. When I hit the submit button on the website (does it really work?) to delete my CC info, it just reverts back to the same number and dates. I've just PM'd the HHonors rep here on FT to finally try to get my CC info off the Hilton site.
Hope that he can get the results for me, without my having to change the HHonors account that I've had for many years.
Now if I could just get the Hilton website to delete my "captured" CC info from my profile from the most recent booking I made a week ago. I never leave my CC info on a website, preferring to enter it each time, but now I can't get it off the Hilton site, by hitting the delete button, changing the number or expiry dates, or any other way, including a call to Hilton. When I hit the submit button on the website (does it really work?) to delete my CC info, it just reverts back to the same number and dates. I've just PM'd the HHonors rep here on FT to finally try to get my CC info off the Hilton site.
Hope that he can get the results for me, without my having to change the HHonors account that I've had for many years.
http://www.flyertalk.com/forum/hilto...-security.html
Oct 9, 2014, 6:31 pm
#37
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Wow, there is no pleasing people. You complain that it is too easy to get into accounts. Hilton does something because of the rash of hacked accounts and now you complain you have to go through another hoop to get into your accounts. Is it the best solution? No. Is it Hilton's permanent solution? I don't know. But wow, quit your griping and be happy Hilton is at least responding to the problem. Unbelievable.
Oct 9, 2014, 9:07 pm
#38
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
The speaker version is just as bad --why have an audible version, if its just muffled and/or static-filled voices rattling off numbers?
I'm trying to book a few thousand dollars in hotels tonight and can't get anywhere...other than the Marriott site.
I'm trying to book a few thousand dollars in hotels tonight and can't get anywhere...other than the Marriott site.
Oct 9, 2014, 9:39 pm
#40
Join Date: Nov 2013
Programs: HH Diamond, IHG Spire, Marriott Gold, AA Plat. Pro
Posts: 400
Wow, there is no pleasing people. You complain that it is too easy to get into accounts. Hilton does something because of the rash of hacked accounts and now you complain you have to go through another hoop to get into your accounts. Is it the best solution? No. Is it Hilton's permanent solution? I don't know. But wow, quit your griping and be happy Hilton is at least responding to the problem. Unbelievable.
Oct 10, 2014, 2:05 am
#41
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, HHonors Lifetime Diamond, TK*G Elite+, airBaltic VIP, Sixt Plat, Hertz Gold
Posts: 1,079
CAPTCHA done in 3 attempts. Next welcome message "Due to technical issues we cannot access your customer profile right now."
Oct 10, 2014, 3:28 pm
#43
Join Date: Jan 2003
Posts: 3,786
I don't get the same CAPTCHA as the other posted. Mine are all extremely easy to read. They are all 3 or 4 digit numbers of a photograph of a mailbox or sign or something. I log in and out and refresh many times... all just numbers on photo.
Oct 10, 2014, 3:40 pm
#44
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I agree. All my CAPTCHAs on Hilton.com have been photos of numbers. Very easy to read.
Oct 10, 2014, 5:27 pm
#45
Join Date: Jun 2000
Location: YYZ
Programs: AC, AA, UA, BA, Hilton
Posts: 2,907
There are several posts about deleting your CC info in this thread:
http://www.flyertalk.com/forum/hilto...-security.html
http://www.flyertalk.com/forum/hilto...-security.html
I read the thread you suggested, and I'd already tried all the suggestions there, but with no success in having my CC deleted from the Hilton website. I'm now working with the HHonors rep here on FT, and their team in the hopes of getting the problem resolved. But the older thread you've linked to shows that Hilton had the same problem many months ago, and it still exists on the website after all these months.
bj-21.