Log in broken earlier this morning. Now I can log in and points, nights, reservations, etc. back to normal. Why does this feel like a victory?

My sentiments as well being finally to be functional again:rolleyes:

whew! Same here. Res. canceled and a new one booked in its place.

That is the crux of the issue here. Hilton has a communication problem. Why let your loyal customers needlessly panic?

In your case, if you call Hilton's main CS line, they can tell you whatever you need to know. All the info is backed up, otherwise we all we be screwed.

You hit the nail on the head. When it says "0", its an IT issue every time.

If you call and ask what happened, they will claim they were doing site maintenance. Really? Most sites do their maintenance during the wee hours of a Saturday or Sunday morning (based on the IT's time zone).

When you can't login that usually means they are in the midst of putting all your points back together. As unbelievable as it may seem, they have to go back and put each stay, and every other point earning occurrence back into your account one at a time. They do this in chronological order. That happened to me back in 2013.

Strange but seems to be working fine now

Mine does as well. At first I thought they'd fingered me as some sort of fraudster, but the moment passed on to accepting it as a glitch.

Last two days it seems to be working again. Would be nice for HH to put a banner on the homepage saying they are doing maintenance and account info might not be working instead of scaring everyone.

HH should know that non-functioning websites drive people to book at other hotels.

I freaked out also, zero points etc.

I actually went onto cancel a booking, which of course I could not do as it was not showing. in this case it was fine as its a couple of weeks away and have done it now, but what would they have done if it fell within the 24 hour cancellation window?

Surely they cant ping you for not cancelling a booking which according to their website didn't exist!

Could have call them

Not sure I agree its the customer's problem in this case.

If hte website has a problem whose responsibility is it? If their website, after correctly logging in shows no booking, is it the customers fault or Hiltons?

And, I could imagine a situation where a customer could reasonably assume that if no booking is showing then maybe that their partner or PA etc had cancelled the booking.

Point is I guess, will Hilton accept responsibility for the (unintended) consequences of their website issues?

It would be less work to have them put a banner on when it actually IS working correctly ;)

Knowing Hilton, they would probably deny any responsibility!

Yup. Just tried to delete an old card while adding my AAA number and got the usual "website experiencing difficulties." Sigh.

Not enough, apparantly, for their stock to perform well. :p