Originally Posted by RogerD408
(Post 28634396)
It's not wise for companies to publish how their systems were hacked. Even if they plug that one hole it leads people to believe they are lax in security and hackers will try other avenues. How they recover from the hacks tells how much they appreciate their customers. Some systems will that many weeks to research the situation and if they have the ability to point the finger at the customer being behind the loss, they will deny restoring the points.
With many sites now using an email address as the account name, it's not far fetched to think the user will use their email password for access. This causes a cascading failure should they get hacked. Personally, I use separate addresses for each account even if it's not the username so I can see who's feeding my address to spammers. I wasn't suggesting a detailed explanation of the weakness that was exploited. Instead, a general notice that it appears some accounts were broken into and that members should check their accounts, change email addresses, etc would be prudent. (In my opinion disclosure to clients that data or assets has been stolen really should be mandated by law.) |
Hilton Honors FRAUD - Points, Transfers, Pooling
A head's up...
I had fraudulent activity on my account overnight - siphoning about 30,000 points in 4 separate transfers. (Of course, I've reported this to Hilton.) Mid-way thru the night, the fraud also involved an invitation to "Pool" my account with another - it said that I initiated the pooling "invite." What's VERY interesting, is this activity occurred just barely 24 hours after I called Hilton to open a formal complaint about a specific Hampton property - and about a week after posting negative, but accurate and "constructive" reviews on Trip Advisor, Yelp, and Google. I've not called Hilton to formally file a complaint in over 10 years - and 24 hours later, I have fraud? Strange coincidence - or rogue employee/manager? Anyway... Hilton's terms say they're not responsible for replacing the points. However, the agent said it takes 10-14 days for the investigation to occur, and they will replace the points if fraudulent activity occurred. I cannot find ANY information about rewards program fraud - other than the previous Hilton PIN number fraud a few years ago. BEWARE |
was there fraud other than the pin fraud?
|
My HHonors account was hacked last Thursday (over a week ago). Over 300k points transferred. Hilton sent an email at 5:30 in the morning to notify me of an email change (they had my phone number....). The agent said it would be resolved in 3 to 5 days, and my points would be put back. That was 8 days ago. 3 days ago when i called to check on the case, the agent told me to email HHfraud, which I did, with no response. Yesterday, the agent said their manager would contact me, which they have not. Today, I'm being told a "supervisor" will contact me within 24 hours...Not holding my breath....I've been a loyal Hilton guy for years, even though my coworkers try to switch me to Marriott.
Obviously, Hilton doesn't care. I wonder if American Express cares that they lose a member (hhonors Amex user), when I switch to Marriott and a Marriott Visa?... |
is this happening with any of the other hotel companies?
hgblues, if huge business spend on hilton amex, amex may help, there were reports on FT of amex helping get (other kinds of) resolution with loyalty programs |
Hacked Hilton Account
Checked my Hilton account on Saturday (8/5) only to discover that my balance had shrunk by 500K. Seems someone transferred out two chunks of 250K into points.com !! :mad::mad:
After an hour on the phone with the Diamond Desk, was told to wait 14 business days for the "results" of their investigation. Anyone have any experience with this? Stealing is my biggest pet peeve! |
|
Same here with Points.com
Hi all. Long time lurker. First time poster.
My wife had the same issue. Points.com transferred a ton of her HH points out. The email and phone had been changed. HH agent on phone said 10 business days to get it resolved but we are closer to 15 right now. Odd, that I'm seeing a lot of similar posts here about the issue, but really nothing elsewhere (unless I'm missing something). |
Originally Posted by happyrobot
(Post 28659104)
Hi all. Long time lurker. First time poster.
My wife had the same issue. Points.com transferred a ton of her HH points out. The email and phone had been changed. HH agent on phone said 10 business days to get it resolved but we are closer to 15 right now. Odd, that I'm seeing a lot of similar posts here about the issue, but really nothing elsewhere (unless I'm missing something). I like it when sites send emails to both previous and new accounts to announce the change. Only way some of these events get trapped. |
It's seems, that freezing points in reservation could be a good option? Do hackers cancel existing reservations to transfer points out?
|
Account fixed ! The Hilton Rep on the flyertalk.com forum was able to do something that 3 phone calls, 2 emails, and over a week of being locked down, couldnt do.
Hats off to flyertalk.com and the Hilton Rep monitoring this forum. Thanks! |
I got an email from [email protected], subject "Hilton Honors Points Transfer Receipt."
Entire point balance siphoned into a recipient account bearing a Chinese name. I logged into hilton.com and don't see any activity. Personal info (email, phone) not changed. Any clue how this could have happened? What does points.com require to initiate a transfer? |
Originally Posted by hgblues
(Post 28648450)
My HHonors account was hacked last Thursday (over a week ago). Over 300k points transferred. Hilton sent an email at 5:30 in the morning to notify me of an email change (they had my phone number....). The agent said it would be resolved in 3 to 5 days, and my points would be put back. That was 8 days ago. 3 days ago when i called to check on the case, the agent told me to email HHfraud, which I did, with no response. Yesterday, the agent said their manager would contact me, which they have not. Today, I'm being told a "supervisor" will contact me within 24 hours...Not holding my breath....I've been a loyal Hilton guy for years, even though my coworkers try to switch me to Marriott.
Obviously, Hilton doesn't care. I wonder if American Express cares that they lose a member (hhonors Amex user), when I switch to Marriott and a Marriott Visa?... |
Originally Posted by RogerD408
(Post 28659587)
I like it when sites send emails to both previous and new accounts to announce the change.
|
I'm checking my account more frequently now to make sure my points are still there and have noticed that I'm encountering captcha almost every time. Yesterday I had to go through 3 rounds of clicking on stuff before it would let me through. Am wondering if increased captcha challenges are part of Hilton's response to the hacking.
|
All times are GMT -6. The time now is 1:17 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.