Hilton Garden Inn New York/Central Park South-Midtown West {US-NY}
Mar 16, 2014, 4:53 pm
#16
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
I'll be staying at this property Feb 15 weekend. Apparently this hotel is almost sold out and the rates are really high. I got it for $170 a night on a third party website. I wanted to know did anyone have success on upgrading rooms if you were a GOLD Member? Right now my booking is for 2 double beds im wanting an upgrade of 2 queen beds is that even possible for GOLD Members?
Much will depend on how high the occupancy is for your stay. If it costs them virtually nothing, they may upgrade you. (Hopefully they will honor your Gold status, but you are not generally not eligible for stay or night credit, nor for points, because you booked on a third party site.)
HHonors Terms and Conditions
Accrual of Points (in part)
3. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.
Accrual of Points (in part)
3. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.
Nov 17, 2014, 9:07 am
#17
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,343
Any recent stays here since the initial opening whirlwind? I was thinking of staying here for two nights due to meetings close by prior to moving back down to the Conrad for the remainder of my week long stay in December. The pictures on the web make the room look a bit tight (although at least the bathroom photos looks like its reasonable enough size to have room to put your toiletries out. I assume its the Standard HGI breakfast we all know so well.
Nov 18, 2014, 7:16 am
#18
Join Date: Jan 2005
Location: Blacksburg, VA
Programs: Hilton HHonors Diamond
Posts: 24
Stayed there this summer with the family. The rooms are a bit tight but nothing we couldn't deal with. As mentioned before, breakfast for this Diamond was in the adjacent Empire Steakhouse restaurant and was a buffet spread. Not the typical standard HGI breakfast. Don't know if we could have ordered off the menu as we just took the buffet. Overall, we were pleased with the hotel and would go back due to excellent location. We have also stayed at the HGI Times Square @ 8th and 49th and have no complaints about that hotel either. Similar buffet breakfast setup in adjoining restaurant.
Dec 22, 2015, 7:58 pm
#19
Join Date: Feb 2012
Posts: 128
Just finished a 3 night stay here with 2 rooms (4 adults). Got 2 breakfast coupons a day in the steakhouse which was a pretty good breakfast. However since it isn't the standard HGI breakfast it can be expensive to get it for the others in your group.
This hotel defiantly has busy times and it can be hard to get anything done during those time frames. Promised calls when room is ready didn't happen, almost impossible to find someone to grab bags, LONG waits for elevators. But overall the staff is friendly, and the location is great. Just know its a couple blocks walk to the subway lines, and the street in front is always crowded and almost blocked off.
This hotel defiantly has busy times and it can be hard to get anything done during those time frames. Promised calls when room is ready didn't happen, almost impossible to find someone to grab bags, LONG waits for elevators. But overall the staff is friendly, and the location is great. Just know its a couple blocks walk to the subway lines, and the street in front is always crowded and almost blocked off.
Jan 13, 2016, 11:19 am
#21
Join Date: Feb 2013
Location: DCA
Posts: 7,770
Eh, I just took a look and with MVP if you want NYE you're gonna have to book 12/25-1/1; shorter stay durations return a sellout with no availability for 1/1 checkout dates. MVP rate I am seeing for the weeklong stay is $167/night; still not bad if you wanna do a week in NYC.
Mar 6, 2016, 8:27 pm
#22
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,844
Anything recent from here? What's the Gold breakfast situation? Thinking of booking this for a work trip that will have a ton of meetings in midtown and Park Ave area. There is a $290 hhonors rate for the week I'll be up there which is more competitive than a lot of the other options. Not sure what's going on in NYC the week of March 28 but airfares and hotels seem higher than I'd expect for this time of year.
Mar 6, 2016, 8:54 pm
#23
Join Date: Feb 2012
Posts: 128
Anything recent from here? What's the Gold breakfast situation? Thinking of booking this for a work trip that will have a ton of meetings in midtown and Park Ave area. There is a $290 hhonors rate for the week I'll be up there which is more competitive than a lot of the other options. Not sure what's going on in NYC the week of March 28 but airfares and hotels seem higher than I'd expect for this time of year.
Mar 6, 2016, 10:20 pm
#24
Join Date: Aug 2015
Programs: AAdvantage, HHonors
Posts: 238
Gold breakfast should be the same as the Diamond breakfast. Which is downstairs in the attached restaurant next door. Its buffet style and decent, not the best but still pretty good. Main issue here is the wait for the elevators, if you try to head upstairs at a busy time it can take 5-10 minutes to get an elevator.
Jun 12, 2016, 6:01 pm
#26
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 548
Has anyone stayed here recently?
Do all Diamonds get free breakfast or you have to put it on your preferences?
Any complimentary room upgrades for diamonds?
Thanks
Do all Diamonds get free breakfast or you have to put it on your preferences?
Any complimentary room upgrades for diamonds?
Thanks
Jun 13, 2016, 6:24 am
#27
Join Date: Aug 2015
Programs: AAdvantage, HHonors
Posts: 238
Jun 13, 2016, 7:34 am
#28
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,383
I did set my preference to breakfast before check in, and received 2 breakfast vouchers per room. As the buffet is $23 / person and we were a group of four adults this was a much better benefit than risking for a 750 point arrival gift. Buffet was excellent.
Did receive a complimentary upgrade on our room with a King bed to a King Terrace room. (Our first choice of desired upgrade). Able to select during OLCI. You must hunt for the room location though as I didn't see an easy way to locate upgraded room inventory. OLCI map shows orientation to 54th street.
Other room was a standard two Queen beds - no upgrade available. Didn't expect upgrade as I already knew hotel was sold out of Queen/Double rooms.
Also received 2 bottles of water per room. Staff very friendly and helpful.
Jun 12, 2017, 6:35 pm
#29
Join Date: May 2013
Programs: HHonors Gold, SPG Gold, Marriott Gold, WOH Globalist, Hertz PC, National Exec Elite
Posts: 66
Hey all,
I am thinking about booking a stay at this property next month. I see that the last update was about 1 year ago. Has anyone stayed at this property recently? and how was the breakfast?
Also, would you prefer this HGI over the one that's on 42nd (HGI Times Square Central)??
Thanks!
I am thinking about booking a stay at this property next month. I see that the last update was about 1 year ago. Has anyone stayed at this property recently? and how was the breakfast?
Also, would you prefer this HGI over the one that's on 42nd (HGI Times Square Central)??
Thanks!
Last edited by ELOW; Jun 12, 2017 at 10:59 pm
Jun 13, 2017, 6:21 am
#30
Join Date: Feb 2013
Programs: Singapore Airlines Solitaire PPS Club, HHonors Diamond
Posts: 93
Stayed here 5 times now. Each stay was 7 nights. Last time in March 2017. I really like the hotel, it's basic, but the location and the staff are wonderful.
Gold & Diamonds still get free breakfast in the steakhouse on the ground floor, which has a basic but nice buffet. I always book a King Terrace Room, and select one at the back of the hotel, using the Hilton app for check-in and room selection.
These rooms are on the first hotel room floor. The little terrace with patio furniture is really nice to have and quite rare in New York. But more important, you can always take the stairs to and from the room, since the architect who designed the hotel, totally screwed up with the elevators as so many have mentioned before. Therefore I would never book another room type.
Gold & Diamonds still get free breakfast in the steakhouse on the ground floor, which has a basic but nice buffet. I always book a King Terrace Room, and select one at the back of the hotel, using the Hilton app for check-in and room selection.
These rooms are on the first hotel room floor. The little terrace with patio furniture is really nice to have and quite rare in New York. But more important, you can always take the stairs to and from the room, since the architect who designed the hotel, totally screwed up with the elevators as so many have mentioned before. Therefore I would never book another room type.
Last edited by Beolab; Jun 13, 2017 at 6:27 am