Waldorf Astoria Amsterdam {NLD}
Apr 1, 2018, 4:46 pm
#211
Suspended
Join Date: Nov 2017
Posts: 19
Just out of curiosity, what was the room number of the “prison cell”?
In any case, it’s hard to know what to make of your complaint. Basically you’re saying that the most disappointing experience you’ve ever had at a Hilton is that you didn’t get the upgrade you wanted on one of the busiest weekends of the year. Is that pretty much it? And that they didn’t give you the Brentano Suite for free. It seems to me a tad bit unreasonable frankly, whether on a points or paid stay. If the view was that important you should have booked a room with a view rather than expect the upgrade. And I say this as someone about to have a 5-night mixed paid/award stay there. I’m hoping that as a diamond they’ll put us in an upgraded room type so that we don’t have to switch midstay, but I certainly don’t expect it.
Booking at a peak time and not getting upgraded doesn’t seem like a fail on the hotel’s part.
Apr 1, 2018, 5:47 pm
#212
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
They did not put him in a worse room. They gave him an upgraded room, which I assume was larger but which he felt was a downgrade because of the lack of view. Which “ruined” his stay. But how is the hotel supposed to know the view was so important unless he tells them?
Apr 1, 2018, 6:23 pm
#213
Suspended
Join Date: Nov 2017
Posts: 19
You're looking at this from the POV of the hotel. I'm looking at it from the customer's POV. The only thing that matters here is whether the customer deems the new room to be a downgrade and that can be based upon any criteria that the customer wants. If the customer doesn't want the so called "upgrade" and wants their original room, the hotel is obligated to give it to them.
Apr 2, 2018, 8:56 am
#214
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
You're looking at this from the POV of the hotel. I'm looking at it from the customer's POV. The only thing that matters here is whether the customer deems the new room to be a downgrade and that can be based upon any criteria that the customer wants. If the customer doesn't want the so called "upgrade" and wants their original room, the hotel is obligated to give it to them.
On the other hand, reading the OP again, it seems that when they offered the upgrade, they represented that the new room had a better view than the originally booked room, which, apparently, it did not. (It would help if OP could chime in here with the room number in question...) I can understand some disappointment. What confuses me is that if OP says he wants a view, then they (a) move him to a room with a worse view and (b) refuse to put him back in the original room, did they not see the need for some kind of compensation or amenity?
Apr 2, 2018, 10:26 am
#215
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
YMMV....
Last year (July), I had a four-night points and Citi Bank free-night certificate stay here; my room overlooked the canal. I'm guessing it comes down to availability, unless the management has instituted a new policy for free night room assignments. Truly sorry to hear that OP had a poor experience, this was one of my favorite hotel stays.
Last year (July), I had a four-night points and Citi Bank free-night certificate stay here; my room overlooked the canal. I'm guessing it comes down to availability, unless the management has instituted a new policy for free night room assignments. Truly sorry to hear that OP had a poor experience, this was one of my favorite hotel stays.
Apr 2, 2018, 12:41 pm
#216
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
YMMV....
Last year (July), I had a four-night points and Citi Bank free-night certificate stay here; my room overlooked the canal. I'm guessing it comes down to availability, unless the management has instituted a new policy for free night room assignments. Truly sorry to hear that OP had a poor experience, this was one of my favorite hotel stays.
Last year (July), I had a four-night points and Citi Bank free-night certificate stay here; my room overlooked the canal. I'm guessing it comes down to availability, unless the management has instituted a new policy for free night room assignments. Truly sorry to hear that OP had a poor experience, this was one of my favorite hotel stays.
Apr 2, 2018, 1:37 pm
#217
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Apr 2, 2018, 2:13 pm
#218
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
Apr 3, 2018, 2:44 am
#219
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,525
Apr 3, 2018, 10:20 am
#221
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,525
Choices are limited which is OK, but quality was mediocre. For excample only few (cheap) cheeses what´s a shame in the Netherlands. No real selection of fish (only salmon), no "personality" with dutch specialities.
Apr 4, 2018, 7:37 pm
#222
Join Date: Jan 2005
Location: Bay Area, Ca
Posts: 543
I stayed on points/free night certs from December 27 - 30 in 2015 and from December 29, 2016 -January 2, 2017. Upgraded to premier canal view room on both occasions. I was gold for both stays. One (two!) of the best hotel experiences My wife and I have had.
Apr 8, 2018, 11:00 am
#223
Join Date: Aug 2015
Location: LAX & TPA
Programs: DL Diamond, UA Silver, HH Diamond, Bonvoy Plat, Hyatt Globalist
Posts: 168
Do you remember what some of the hot items were? You mentioned it was a mediocre breakfast, but if it at least has eggs and bacon or sausage (or both), and maybe pancakes, I'm fine with that.