DoubleTree by Hilton Hotel Johor Bahru {MYS}
Jul 20, 2014, 11:43 pm
#76
Join Date: Feb 2010
Location: Kuala Lumpur
Programs: HH Diamond, SPG Gold, MR Gold
Posts: 475
Jul 21, 2014, 12:25 am
#78
Join Date: Oct 2013
Location: SIN/BNE
Posts: 816
Jul 21, 2014, 12:29 am
#79
Join Date: Oct 2013
Location: SIN/BNE
Posts: 816
I think on paper, they play by the rules. However, if you ask nicely when you check in, they may upgrade you.
I was in a similar situation for Hilton Singapore. When I checked in, I kindly asked whether I was upgraded to an Executive floor (as a gold), initially the receptionist said no...then i gave a sad-ish face and commented "oh"
and the receptionist kinda got the message that i wasn't too pleased. He then did some changes and offered me an executive floor room...So...just give it a try and see whether you are lucky!
I was in a similar situation for Hilton Singapore. When I checked in, I kindly asked whether I was upgraded to an Executive floor (as a gold), initially the receptionist said no...then i gave a sad-ish face and commented "oh"
and the receptionist kinda got the message that i wasn't too pleased. He then did some changes and offered me an executive floor room...So...just give it a try and see whether you are lucky!
Jul 21, 2014, 1:48 am
#80
Original Poster
Join Date: Jun 2013
Programs: HHonors Diamond
Posts: 410
Jul 21, 2014, 8:14 am
#81
Join Date: Feb 2010
Location: Kuala Lumpur
Programs: HH Diamond, SPG Gold, MR Gold
Posts: 475
I never received an answer from a GM directed to the benefits from Hilton rules pages and all the hotel that I have stay didnt mentioned one category upgraded at all, most of the time reply saying that upgrade to the executive based on availability(last year experienced as a gold). I don't mind received an answer from reservation agent like that. Do you reply him?
Jul 21, 2014, 8:47 am
#82
Join Date: Oct 2013
Location: SIN/BNE
Posts: 816
I never received an answer from a GM directed to the benefits from Hilton rules pages and all the hotel that I have stay didnt mentioned one category upgraded at all, most of the time reply saying that upgrade to the executive based on availability(last year experienced as a gold). I don't mind received an answer from reservation agent like that. Do you reply him?
Jul 21, 2014, 9:01 am
#84
Join Date: Feb 2010
Location: Kuala Lumpur
Programs: HH Diamond, SPG Gold, MR Gold
Posts: 475
I have not replied. I only emailed the gm because I did not receive any reply from the hotel after a week. In fact, I re-sent the email to the hotel and only cc-ed it to the general manager the second time. Got a reply the next morning from the general manager instead of from the hotel. Pretty weird ain't it. I'm still thinking of what to reply about the '1-level upgrade'. Seems interesting. Could be a policy change in near future?
I am thinking I shouldnt stay at the property that didnt appreciate loyal guest though.
Jul 21, 2014, 9:05 am
#85
FlyerTalk Evangelist
Join Date: Sep 2001
Location: Worcester, MA, BOS, PVD, BDL, MHT, ??ORH??
Programs: Delta Platinum, HHonors Diamond, PC Platinum
Posts: 11,928
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Gold HHonors guests receive upgrades to preferred rooms, which may include the next-best available room from the room type booked. Upgrades may also include rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, or rooms on Executive Floors, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
Jul 21, 2014, 9:10 am
#86
Join Date: Feb 2010
Location: Kuala Lumpur
Programs: HH Diamond, SPG Gold, MR Gold
Posts: 475
Yes, it is in the T&C
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Gold HHonors guests receive upgrades to preferred rooms, which may include the next-best available room from the room type booked. Upgrades may also include rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, or rooms on Executive Floors, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Gold HHonors guests receive upgrades to preferred rooms, which may include the next-best available room from the room type booked. Upgrades may also include rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, or rooms on Executive Floors, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
Jul 21, 2014, 9:28 am
#87
Join Date: Oct 2013
Location: SIN/BNE
Posts: 816
Yes, it is in the T&C
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Gold HHonors guests receive upgrades to preferred rooms, which may include the next-best available room from the room type booked. Upgrades may also include rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, or rooms on Executive Floors, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
◾At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, and DoubleTree by Hilton™ properties, Gold HHonors guests receive upgrades to preferred rooms, which may include the next-best available room from the room type booked. Upgrades may also include rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, or rooms on Executive Floors, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
Jul 21, 2014, 9:30 am
#88
FlyerTalk Evangelist
Join Date: Sep 2001
Location: Worcester, MA, BOS, PVD, BDL, MHT, ??ORH??
Programs: Delta Platinum, HHonors Diamond, PC Platinum
Posts: 11,928
Stingy? Well that is one interpretation. Following the HHonors rules is another. If you want to guarantee a room on the exec floor, you should book that rate. Everything else, including checking boxes on Nor1, is a gamble.
Jul 21, 2014, 9:35 am
#89
Join Date: Oct 2013
Location: SIN/BNE
Posts: 816
Again, it's not about the money, it's about treatment of gold/diamond members.
Jul 21, 2014, 9:35 am
#90
FlyerTalk Evangelist
Join Date: Sep 2001
Location: Worcester, MA, BOS, PVD, BDL, MHT, ??ORH??
Programs: Delta Platinum, HHonors Diamond, PC Platinum
Posts: 11,928
Well, the t&c did say that upgrades may include executive rooms, not only a one-level upgrade. I'm inclined to agree with Putra about the hotel being stingy with upgrade. That said, I'll still be willing to give the hotel a go, for its only 5k points a night. Afaik the dt at kul gives lounge access to most gold members.