Nov 4, 2013, 7:35 pm
Last edit by: beltway
From the Hilton update:
Starting January 6, 2014, Hilton HHonors will have two Earning Style Options: Points & Points or Points & Miles. At this time, the Points & Fixed Miles option will be discontinued.
Q: When will this change be implemented?
A: Hilton HHonors will no longer offer Points & Fixed Miles as of January 6, 2014. HHonors will offer two Earning Style Options: Points & Points (HHonors Base Points + HHonors Bonus Points) and Points & Miles (HHonors Base Points + Variable Airline/Rail Miles).
Q: What will happen to members who are currently enrolled in Points & Fixed Miles?
A: Starting on January 6, 2014, members previously enrolled in Points & Fixed Miles will automatically earn airline miles based on every eligible US dollar spent on stays. This will now appear as Points & Miles in the HHonors account profile and no action is required by the member.
Q: What will happen to upcoming stays that I booked with Points & Fixed Miles before the changes were implemented?
A: For all stays with a check-in date before January 6, 2014, members who have Points & Fixed Miles may continue to receive Points & Fixed Miles for their entire stay. For stays with a check-in date on or after January 6, 2014, members with Points & Miles will automatically earn variable miles, or 10 HHonors Base Points plus 1 mile per eligible US dollar spent for most stays.* For a full list of partners and the miles you can earn, visit us here.
Q: How do I know what my Earning Style is and how do I change it?
A: Log-in to your HHonors account on HHonors.com. On your Account Overview page, select Preferences under My Profile on the left side. Once on the Preferences page, go to MyWay Earning Style Preferences where your current Earning Style will be listed. To change your Earning Style, click on the Change Earning Style link.
Q: When will this change be implemented?
A: Hilton HHonors will no longer offer Points & Fixed Miles as of January 6, 2014. HHonors will offer two Earning Style Options: Points & Points (HHonors Base Points + HHonors Bonus Points) and Points & Miles (HHonors Base Points + Variable Airline/Rail Miles).
Q: What will happen to members who are currently enrolled in Points & Fixed Miles?
A: Starting on January 6, 2014, members previously enrolled in Points & Fixed Miles will automatically earn airline miles based on every eligible US dollar spent on stays. This will now appear as Points & Miles in the HHonors account profile and no action is required by the member.
Q: What will happen to upcoming stays that I booked with Points & Fixed Miles before the changes were implemented?
A: For all stays with a check-in date before January 6, 2014, members who have Points & Fixed Miles may continue to receive Points & Fixed Miles for their entire stay. For stays with a check-in date on or after January 6, 2014, members with Points & Miles will automatically earn variable miles, or 10 HHonors Base Points plus 1 mile per eligible US dollar spent for most stays.* For a full list of partners and the miles you can earn, visit us here.
Q: How do I know what my Earning Style is and how do I change it?
A: Log-in to your HHonors account on HHonors.com. On your Account Overview page, select Preferences under My Profile on the left side. Once on the Preferences page, go to MyWay Earning Style Preferences where your current Earning Style will be listed. To change your Earning Style, click on the Change Earning Style link.
Hilton discontinuing Points and fixed miles earning
Dec 11, 2013, 2:38 pm
#91
Join Date: Dec 2009
Location: Seattle
Programs: Hyatt Explorist, Hilton Diamond
Posts: 221
Goodbye, Hilton. I need a new program with locations in smaller towns. So, Marriott, Best Western, Holiday Inn, Choice, etc. I'll be researching to see which program offers the best bang for the buck, in terms of earning miles at my preferred airlines, Southwest or Hawaiian.
Jan 7, 2014, 9:23 am
#92
Join Date: Nov 2013
Posts: 31
Does anyone have a link to or can you please provide a blurb about which major hotel chain(s) are better than Hilton for a US-based traveler? And by better I am speaking of the whole package: availability, dollar-per-stay value, points acquisition, elite-status perks and customer service.
Jan 7, 2014, 10:30 am
#93
FlyerTalk Evangelist
Join Date: Oct 2006
Location: Marriott or Hilton hot tub with a big drink <glub> Beverage: To-Go Bag DYKWIA: SSSS /rolleyes ☈ Date Night: Costco
Programs: Sea Shell Lounge Platinum, TSA Pre✓ Refusnik Diamond, PWP Gold, FT subset of the subset
Posts: 12,509
If by "availability" you mean footprint, it would be Marriott.
Jan 7, 2014, 6:52 pm
#94
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Goodbye, Hilton. I need a new program with locations in smaller towns. So, Marriott, Best Western, Holiday Inn, Choice, etc. I'll be researching to see which program offers the best bang for the buck, in terms of earning miles at my preferred airlines, Southwest or Hawaiian.
Jan 8, 2014, 3:15 pm
#96
Join Date: Aug 2012
Location: UK
Programs: HHonors Diamond
Posts: 261
I also have fixed miles completely missing from the two previous stays - 3rd and 4th. 1st/2nd Jan posted fine though.
Jan 8, 2014, 3:21 pm
#97
Join Date: Oct 2005
Location: Garden of England
Programs: LH HON, Hilton Diamond
Posts: 407
I sent an email to the Diamond Desk and they replied saying I would not be entitled to the fixed miles since I checked out on the 6th.
Iīve now sent another email quoting from their own website and FAQ. I am very, very frustrated with the whole HH program at the moment.
Jan 8, 2014, 3:24 pm
#98
Join Date: Oct 2005
Location: Garden of England
Programs: LH HON, Hilton Diamond
Posts: 407
Jan 8, 2014, 3:29 pm
#99
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
You're right, and I get it...all of these companies are mainly looking to maximize short-term profits by controlling capacity, gaining pricing power, and basically migrating away from the notion that long-term relationships with consumers are necessary.
But...I still have to wonder if a company out there (either an airline or hotel brand) will flip the switch and decide to grow their top line through additional capacity and winning greater market share. A loyalty program would be a key hook they'd use to win business...
Am I dreaming? Or has the whole travel industry simply realized that it's a zero-sum game and they should just concentrate on filling a smaller number of hotel rooms and airline seats?
But...I still have to wonder if a company out there (either an airline or hotel brand) will flip the switch and decide to grow their top line through additional capacity and winning greater market share. A loyalty program would be a key hook they'd use to win business...
Am I dreaming? Or has the whole travel industry simply realized that it's a zero-sum game and they should just concentrate on filling a smaller number of hotel rooms and airline seats?
Jan 8, 2014, 3:30 pm
#100
Join Date: Oct 2005
Location: Garden of England
Programs: LH HON, Hilton Diamond
Posts: 407
By the way, the reason why they scrapped the Fixed Miles option is because we HH members didnīt appreciate it enough. I quote from an email I received today:
"As an informed consumer, we can certainly appreciate your perspective. As part of our ongoing management of Hilton HHonors, we routinely make adjustments to the program. In reviewing this benefit, we found there to be a limited participation in this benefit offering. "
Well, there we go! Itīs all our fault!
"As an informed consumer, we can certainly appreciate your perspective. As part of our ongoing management of Hilton HHonors, we routinely make adjustments to the program. In reviewing this benefit, we found there to be a limited participation in this benefit offering. "
Well, there we go! Itīs all our fault!
Jan 9, 2014, 12:56 am
#101
Join Date: Aug 2012
Location: UK
Programs: HHonors Diamond
Posts: 261
"Regarding your stays on 03-Jan-2014 and 04-Jan-2014, we are experiencing a technical issue with mileage posting at this time. Once the issue is resolved, all affected accounts will be corrected. Please allow 7 business days for the corrections to be complete."
Jan 9, 2014, 1:22 am
#102
Join Date: Oct 2005
Location: Garden of England
Programs: LH HON, Hilton Diamond
Posts: 407
They're on the case:
"Regarding your stays on 03-Jan-2014 and 04-Jan-2014, we are experiencing a technical issue with mileage posting at this time. Once the issue is resolved, all affected accounts will be corrected. Please allow 7 business days for the corrections to be complete."
"Regarding your stays on 03-Jan-2014 and 04-Jan-2014, we are experiencing a technical issue with mileage posting at this time. Once the issue is resolved, all affected accounts will be corrected. Please allow 7 business days for the corrections to be complete."
Jan 9, 2014, 1:25 am
#103
Join Date: Jul 2012
Programs: HH D
Posts: 1,641
Had two "Goodbye Fixed Miles" stays. Both Jan 3-4 and Jan 4-5 have "500 miles" printed on the invoice. Website says: 0 points.
On the other hand: the ticker now says: "Based on stays earned this year, your 2015 tier would be Diamond." Let's see what tomorrow will bring...
On the other hand: the ticker now says: "Based on stays earned this year, your 2015 tier would be Diamond." Let's see what tomorrow will bring...
Jan 9, 2014, 7:27 am
#104
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
By the way, the reason why they scrapped the Fixed Miles option is because we HH members didnīt appreciate it enough. I quote from an email I received today:
"As an informed consumer, we can certainly appreciate your perspective. As part of our ongoing management of Hilton HHonors, we routinely make adjustments to the program. In reviewing this benefit, we found there to be a limited participation in this benefit offering. "
Well, there we go! Itīs all our fault!
"As an informed consumer, we can certainly appreciate your perspective. As part of our ongoing management of Hilton HHonors, we routinely make adjustments to the program. In reviewing this benefit, we found there to be a limited participation in this benefit offering. "
Well, there we go! Itīs all our fault!
Jan 9, 2014, 4:14 pm
#105
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
Same here. Stayed 4-5 Jan in London and got points as normal + VS bonus miles from current promo but miles for stay posted at 0. Will give it a few more days before chasing it up with them.