Website Change
May 19, 2012, 7:21 am
#16
Join Date: Mar 2000
Posts: 471
After this recent web-site redesign I can't figure out how to find the button for requesting room upgrade for my future reservations. In the past, when you make reservation there will be a number of options offered for your room upgrade at various dollar amounts. Now when I go to my reservations I can't find this option. Could somebody help me with this?
May 19, 2012, 6:17 pm
#18
Join Date: May 2010
Location: BOS, NYC
Programs: DL Plat, HH Diamond, SPG Gold, Hertz Gold
Posts: 572
May 21, 2012, 12:01 am
#21
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,229
I can't choose a date...it's stuck on May 21, so I then figure I'll just pick today and then hit "change" when I get to the hotels page, but I get an error code telling me "due to time changes, my check-in date has already passed, choose another date" 
May 21, 2012, 12:17 am
#22
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
After this recent web-site redesign I can't figure out how to find the button for requesting room upgrade for my future reservations. In the past, when you make reservation there will be a number of options offered for your room upgrade at various dollar amounts. Now when I go to my reservations I can't find this option. Could somebody help me with this?
May 21, 2012, 2:40 am
#24
Join Date: Jun 2004
Location: SXB
Programs: FB Silver, BA Silver, BD Gold rememberer, IHG Diamond Royal Ambassador, Hilton and Marriott Gold
Posts: 2,583
Indeed but let's help the poster anyway : for me, there's a link right by the reservation summary, "special order..." where I can get to the page you're looking for. Is the linking missing for you or the page displayed different?
May 21, 2012, 2:49 am
#25
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
And note that there are often TWO kind of upgrades available; ones using points that are confirmed at the time of request, and these Nor1 eStandby upgrades that are only confirmed on the day of arrival. Sometimes you have both, sometimes you have one or the other, and sometimes neither.
May 21, 2012, 5:07 am
#26
Join Date: Jun 2004
Location: SXB
Programs: FB Silver, BA Silver, BD Gold rememberer, IHG Diamond Royal Ambassador, Hilton and Marriott Gold
Posts: 2,583
And note that there are often TWO kind of upgrades available; ones using points that are confirmed at the time of request, and these Nor1 eStandby upgrades that are only confirmed on the day of arrival. Sometimes you have both, sometimes you have one or the other, and sometimes neither.
May 21, 2012, 7:23 am
#27
Join Date: Mar 2000
Posts: 471
In the end I chose to use a link in the reservation conformation e-mail to request e-standby upgrade. The e-mail link offered multiple and very detailed choices of room categories compared to the "special order" link. I'll use both options in the future. Thanks again for help.
May 21, 2012, 3:37 pm
#28
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,094
May 21, 2012, 4:20 pm
#29
Join Date: Jun 2010
Location: DFW
Programs: aa EXP, dl GM, mar LTPLT, hh DIA, spg PLT, ich AMB, nat EE, hertz PC
Posts: 317
Ugh. I've been trying to book online for a couple of days. No luck. I even download the Waldorf app and when I go to book it just hangs and hangs.
