Website Change
May 14, 2012, 7:41 pm
#1
Original Poster
Join Date: Aug 2003
Location: Cullman, Alabama
Programs: Hilton Gold, Marriott Gold, IHG Gold, SPG Gold
Posts: 648
Website Change
What is up with the Hilton Website? Today I signed on and the website has totally changed and the thing I needed most (Hotel email), was no longer on the website.
Hilton has made some major changes to the website and removing the email addressi is Not a positive change. I called the Diamond Desk which was less than helpful as they could not see the new website and were looking at some thing totally different than I was.
This concerns me as a Hilton Diamond Member as not being able to ask the hotel a direct question without calling them overseas is a bit of a pain.
Anyone else experienced this?
Hilton has made some major changes to the website and removing the email addressi is Not a positive change. I called the Diamond Desk which was less than helpful as they could not see the new website and were looking at some thing totally different than I was.
This concerns me as a Hilton Diamond Member as not being able to ask the hotel a direct question without calling them overseas is a bit of a pain.
Anyone else experienced this?
May 14, 2012, 7:47 pm
#2
Join Date: Jun 2001
Location: Johnstown, PA
Programs: UA P, Delta SL, US SL, Hilton Diamond, Hyatt Diamond, IHG PL AMB, Marriott Plat, SPG Plat
Posts: 928
Click the customer service link at the top of the main page. The phone numbers and the email addresses will be brought up.
May 14, 2012, 10:19 pm
#3
Suspended
Join Date: Jun 2007
Location: MEL/LAX/JFK
Programs: UA 1K(0.7MM) Hilton Gold/La Quinta Gold
Posts: 897
The easy way to get back the old website format is to disable Flash.
My iPad still has the old format and looks great, for IE you need to perform ActiveX filtering, unless you want to disable Flash for everything.
My iPad still has the old format and looks great, for IE you need to perform ActiveX filtering, unless you want to disable Flash for everything.
May 16, 2012, 7:51 pm
#9
Original Poster
Join Date: Aug 2003
Location: Cullman, Alabama
Programs: Hilton Gold, Marriott Gold, IHG Gold, SPG Gold
Posts: 648
It's Back
Tonight (wed 5/16) at about 8:47 cst, Hilton has the New Website back up. They must be tweaking it taking it down and then putting it back up. It has several photos of hotels such as Hilton Bora Bora Nui, Hilton Molino Stucky Vience, Hawaiian Hilton Village, Sanya Resort & Spa China, Hilton Dubai Creek, Hilton Los Cabos Beach Resort. The site looks nice but I cannot find any where to email a property on this new site.
What gives Hilton? Is this or is this not your new website?
What gives Hilton? Is this or is this not your new website?
May 17, 2012, 10:31 am
#11
Join Date: Jun 2008
Location: PHL
Programs: AA EXP / HH Diamond
Posts: 592
Old site is usually at www1.hilton.com the new site is usually at www3.hilton.com
Likely there is a load-balancer or some other mechanism that directs some users to the new (www3.hilton.com) site.
Likely there is a load-balancer or some other mechanism that directs some users to the new (www3.hilton.com) site.
May 17, 2012, 10:51 am
#12
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
http://hhonors1.hilton.com/en_US/hh/home_index.do
May 18, 2012, 7:48 am
#13
Join Date: Jun 2004
Location: Queenstown, MD USA
Programs: Hilton Lifetime Diamond, Delta Diamond, Hertz PC, National Executive
Posts: 37
I like it
Logged in to www.hilton.com this morning and was directed to the new site. There is a nice status tracker at the top of the page once you log in, telling you exactly what you need to achieve to retain status. And, the best part,
I ONLY HAD TO LOG IN ONCE!!! YAAY!!!
Before, you would log in on the home page, then when you clicked on your account you would have to log in again, and then wait...and wait...and wait. Today, once I logged in from the main page and clicked on my account, it went there straight away. Even if that's all they fixed, that alone would make the experience 1000% better.
But yes, it looks nice, too. Perhaps things are finally changing for the good!
I ONLY HAD TO LOG IN ONCE!!! YAAY!!!
Before, you would log in on the home page, then when you clicked on your account you would have to log in again, and then wait...and wait...and wait. Today, once I logged in from the main page and clicked on my account, it went there straight away. Even if that's all they fixed, that alone would make the experience 1000% better.
But yes, it looks nice, too. Perhaps things are finally changing for the good!
May 18, 2012, 3:20 pm
#14
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
What's really annoying is if you try to search by airport and you put in say DAY, the first option that you can click on says "DAY - DAY - James M Cox Dayton International Airport, OH" However, that causes the search to come back with "We do not recognize this location. Check your entry and try again.".
You have to actually select the second option which is "DAY - James M Cox Dayton International Airport, OH" (only one "DAY)" and it works.
You have to actually select the second option which is "DAY - James M Cox Dayton International Airport, OH" (only one "DAY)" and it works.
May 18, 2012, 7:02 pm
#15
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, they do need A LOT of work on the search process. I put in Santa Clara, CA and it comes back with:
There are multiple locations that match your request. Select from the list below or search again.
Cities matching your request
Santa Clara, CA
---------------
Looking deeper, when typing in Santa Clara in a Location field, two Santa Clara, CA entries are presented. I guess the above process filters out unique entries.
Hello left hand, meet right hand!
There are multiple locations that match your request. Select from the list below or search again.
Cities matching your request
Santa Clara, CA
---------------
Looking deeper, when typing in Santa Clara in a Location field, two Santa Clara, CA entries are presented. I guess the above process filters out unique entries.
Hello left hand, meet right hand!
Last edited by RogerD408; May 18, 2012 at 7:12 pm