Adam this is wonderful. I was actually sitting here trying to see how to get out of using Hilton and placing my focus on another chain. However to see this type of service from you and your staff has caused me to re-evaluate my decision.

Thank You Again,

------------------
Ken in Sacramento

flyertalk@hilton a Winner
 

Contacted our private Hilton email addresson Friday, about a problem my DH had. This morning everything was done. I got an email from Kristi who had taken care of all our hotel points and everything was correct. We love Hilton and of course Kristi. Both have gone above and beyond to help us.

Although my cases have not been resolved yet, I am very happy that this e-mail address exists.
My impression's as well that there as people there who care about us.

Ditto to flyertalk@hilton being a winner! Sent in a question that will assist us in planning to use an award in the future and received very prompt and helpful response! Thanks HHonors and thanks FlyerTalk!!

This is fantastic Adam. Many thanks again to your crew and yourself for excellent service.

I emailed Adam a few days ago, asking whether the people at this new email address would have any better resources to answer any web site problems that come up, or whether they would just give the Hilton standard response of "Please be informed that we are unable to respond to specific technical problems that you experience. Thank you for your patience and understanding."

I received no reply.

The last time a stay didn't post it took at least four telephone caqlls, three or four times filling out the web form, a half dozen faxes, and seven or eight weeks later I finailly got it posted.

This time, one e-mail, and a few hours later, there is the stay and the points. Needless to say, while I hope I don't have the chance use it again, I'm very glad it was available.

Let me also add my thanks, Hilton is really turning out to be a good choice for me!

Well done as always, Adam! Thank you for the personal attention afforded us all.

On a different note, VP, NA Marketing? Wow! I feel bad for my relatively trivial e-mails to you last year, and my appreciation grows!

(I'm also a guy who e-mailed Don Carty directly without knowing who he was!)

I am sure this will please a large number of members - a good marketing victory!

-KP

WOW! I submitted a question about a reservation Weds at 4:30. I had an answer and a solution by Thursday morning 9:30. Now that's service!!!


Thank you Hilton and Adam!

Adam:

Thanks to you and Hilton you have been recently and will be my Hotel chain of choice.

Thanks for the great service.

Great idea. Im sending off an email right now. Thanks Adam.

I had a missing stay from June that I had sent two faxes and a letter to Hilton seeking credit for. Within 24 hours of my email to [email protected], I had my missing credit. Thank you Adam, thank you Kristy.

It would be a great idea if FT would post the special Hilton email address at the top of the Hilton forum. I think I'll wander over to the suggestion board.....

I've been impressed with this service too!

Hilton You've got my business travel!

cheers Peter

Yes, I believe Kristy is definately our new best friend. She REALLY makes things happen behind the Hilton curtain. I had previously posted about a problem being resolved in a few HOURS.

Three cheers for Kristy!!