Originally Posted by phedre (Post 14535132)

Well, I just checked into my hotel and, wonder of wonders, they HAD A PACKAGE FOR ME! It was held! I mentioned my shock to the front desk agent who asked if I was the one that had mailed Flyertalk. Apparently they had someone from Corp. call and specifically mention the Flyertalk name to the GM. This makes me happy :)

I haven't actually spoken with the GM yet, it's late and I'm about to head to bed, but hopefully we can get these issues sorted out once and for all, and my fellow business travellers and I can get our mail delivered successfully.

Originally Posted by QF WP (Post 24725017)

The current HHonors rep is about to get a copy of my email discussion with HHonors trying to merely get credit for a 1 stay & 1 night booking (that was part of a series of 3 concurrent bookings that HHonors can't seem to understand). Why does it have to be so difficult??


(Yes, I gave an explanation of each booking, reservation reference details and copy of the combined stay folio)...they got one reservation credited correctly :o

Originally Posted by ericgdukie44 (Post 24727122)

You can't get credit for 3 concurrent bookings.

You can get credit for 3 CONSECUTIVE bookings, but 3 concurrent bookings cannot be done.

Originally Posted by fozziedoggie (Post 24727133)

You CAN receive credit for concurrent bookings, eg., I book two rooms for me and my parents. Under HHonors T&C's, I'm entitled to collect points for up to two rooms booked by me.

Found here: http://hhonors3.hilton.com/en/terms/...rual_of_points

See "accrual of points," section 5.

Originally Posted by QF WP (Post 24747701)

My love for HHonors returns - and I have a new love, HHonors Representative [aka Erin] ^:D :cool:.

What had taken me 3 emails and not getting beyond continuously sending my details, was escalated when Hilton Representative was copied into the email trail using the email address in this thread. In fact I gave up on replying to the emails coming from Customer Care Email Department, Hilton Reservations and Customer Care (when they asked me for the second time to send a copy of the folio, which I had sent with both my initial emails...)

From my initial post above, a response by PM:



So I sent through by PM a copy of the emails (subject headers) I had sent, so they could be located.

This was followed up 24 hours later, with a second PM [I received this early morning Aust time):



to then an hour later, the third PM:



Sure enough, after logging into my account, my stays and nights are correct and a have a bigger stash of points. Thank you for the bonus 5K points.

Now that is service recovery at work!! Thank you, HHonors Representative, my faith is renewed (well moreso in you, than the Hilton Res & CC).

One has to wonder how HHonors Representative could do what Hilton Reservations and Customer Care could not...but for which I am grateful.


Should I mention my missing 1K bonus points from the password saga???

Originally Posted by QF WP (Post 24747701)

Should I mention my missing 1K bonus points from the password saga???

Originally Posted by HHonorsRepresentative (Post 24751367)

Thanks so much for these kind words, QF WP! We're more than happy to help. ^ Cheers, Erin

Originally Posted by cjd (Post 24752249)

:D At least give it a few more days!! Don't push your luck!

Originally Posted by Scjoynt (Post 31278332)