[email protected]

Old Aug 9, 01, 4:36 pm
Original Poster
Join Date: Jun 1999
Location: Beverly Hills, CA, USA
Posts: 180

Hello all. First of all, thank you again for giving us the opportunity to participate in this forum. We continue to find FlyerTalk an extremely useful resource in establishing an ongoing dialogue with our members, and in helping us to identify areas in need of improvement. As I've frequently said, our Service Center team in Dallas deserves all the credit for quickly and effectively addressing the concerns raised in this forum.

While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.

The e-mail address is "[email protected]" and is available for your immediate use.

Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!

Best regards,

Adam Burke
Vice President, Marketing -- North America
Hilton HHonors Worldwide
Adam Burke is offline  
Old Aug 9, 01, 4:39 pm
Join Date: Jan 2001
Location: Toronto, Canada
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dominick is offline  
Old Aug 9, 01, 4:40 pm
Posts: n/a
Thanx Adam! The new e-mail is much appreciated!
Old Aug 9, 01, 4:58 pm
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,665
Great news thanks again for your help.
MIKESILV is offline  
Old Aug 9, 01, 5:00 pm
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Many thanks for this Adam!! Have you also considered having someone on the board full time like Starwood Lurker on the Starwood forum?
Andrew Yiu is offline  
Old Aug 9, 01, 5:08 pm
Join Date: May 2001
Location: Dallas, TX
Posts: 140

Wow! Thanks so much! What a wonderful thing for us FT folks, but even better for ya'll at HHonors.

You might even want to consider some sort of regular "focus group" type gatherings for discussions from FT HHonors members. We could of course give very honest opinions and great suggestions.
cgachuck is offline  
Old Aug 9, 01, 5:11 pm
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Excellent idea, Adam! Thanks VERY much!
doc is offline  
Old Aug 9, 01, 5:37 pm
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, UA 1K, DL FO/MM, SPG Lifetime Platinum, Hyatt Explorist, Sixt Diamond
Posts: 6,173
Another good idea regarding good customer service.
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Old Aug 9, 01, 6:04 pm
Join Date: Jun 2001
Location: Honolulu, Hawaii USA
Programs: EXP no more...
Posts: 436
Mahalo plenty, Mr. Burke. It's gratifying to know that there's a direct channel open to deal with issues and concerns.

One observation, though...I've learned a lot from threads here that began with a problem and worked their way toward some solution or workaround. So I hope that this email option won't reduce the amount of good and valuable information that appears here in the future.
Lokahi is offline  
Old Aug 9, 01, 6:11 pm
Original Member
Join Date: May 1998
Location: New York, NY, USA
Programs: AA 2MM, Bonvoy LTT
Posts: 12,211

BTW, do Diamonds have a dedicated reservation line yet?
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Old Aug 9, 01, 6:17 pm
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,036
Thanks Adam. Flyertalk is the reason I started staying at Hiltons again.

After a bad experience at the Palms Springs Hilton in the 80s, I avoided Hiltons until I started reading this forum this year.

I have now enjoyed many stays in 2001 and have been quite impressed overall with the service, room quality and overall value for money paid.
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Old Aug 9, 01, 6:30 pm
Join Date: May 1999
Posts: 6,084
Adam -- Many, many thanks!
Eugene is offline  
Old Aug 9, 01, 6:43 pm
Join Date: Jun 2001
Posts: 21
we too, THANK YOU!
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Old Aug 9, 01, 6:59 pm
Join Date: Jun 2001
Location: San Jose, Ca HH Diamond, UA 1K
Posts: 485
Wow - Thats great news, yet another reason Hilton is my first choice of hotels.
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Old Aug 9, 01, 7:03 pm
Join Date: Nov 1999
Location: Malaysia
Programs: MH Enrich Silver (OWR), Marriott Lifetime Gold
Posts: 1,995
Thanks Mr Adam Burke and Hilton for personal touch support given to we all FlyerTalkers, and not forgotten, please relay my personal thanks to Ms Kristy Hall, and Ms Stacy Strickland for their astounding support, and of course you too Mr Adam.
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