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- Hilton | Hilton Honors (https://www.flyertalk.com/forum/hilton-hilton-honors-417/)

- - [email protected] (https://www.flyertalk.com/forum/hilton-hilton-honors/129506-flyertalk-hilton-com.html)

Thanks Adam

also Hilton should note that the reason that I started staying (in big numbers of nights) again with Hilton was this board. Now approaching Diamond.

I've already got a great story due to using the email address Adam's provided for us Flyertalk members.

I was having problems getting 7000 Mypoints to transfer to Hilton and was wanting to use them next week in Denver.

After emailing Hilton about the problem and asking them what they could do to expedite the transfer, I received an email stating that they would credit 7000 Hilton points to my account for my immediate use and would contact Mypoints regarding the issue.

Now THAT is what I call outstanding service. Customers don't get such wonderful treatment as often anymore.

Let me tag onto the post by mrthrifty above....

I documented on 2 other threads the problem I've had with the BY2TM/EWRDC promos & whether I should be Gold until 4/03 or not.
After seeing this thread I sent an e-mail and got the following response in LESS THAN 8 HOURS.

Quote:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear Mr. Shadow

The expiration dates are generally determined based on the upgrade code placed
on your account and the time of year the upgrade occurs. This may be linked to
those who were initially issued Gold cards with the 2003 expiration date.

In any event, you are well on your way already this year with 9 stays 23 nights,
therefore, I have overridden your 2002 Gold VIP tier expiration date to reflect
an expiration of 4/2003. You will receive an updated membership card in 7-10
business days.

Best regards,

Kristy Hall
Assistant Director, Program Operations
Hilton HHonors Worldwide</font>

I can only say again...thank you Adam Burke!

well... just to add another thanks to Adam and the whole HHonors staff.

Adam - thank you very much, for this, for past help from many of us.

Shadow - I did not get a response similar to yours - mine was - well you seem to be on your way, but if you don't qualify write us again later in the year and we will then consider weather to extend you to April 2003 or not.

I e-mailed Adam yesterday morning, got a reply back from him at 8PM last night! This type of attention to customer service is keeping me at Hilton, plus a special e-mail address for us FlyerTalk folks. WOW! Kudos to you and the rest of your staff.

Just to add, Adam called me today and got everything straightened out with a problem I was facing. He told me it would be resolved today, and it is! Thanks Adam!!

[This message has been edited by thezipper (edited 08-13-2001).]

For those of us fortunate to have found or been steered to FlyerTalk and to have an individual such as Adam looking after us is wonderful!

Thanks Adam!

Thank You Adam! Hopefully if my future stays at Hilton and it's affiliated properties, and the timely and accurate posting of my points to my HHonors account, continue to be as good as they have been for me in the past, I will never find myself needing to use that E-Mail address!

But glad it's there "just in case" and it's presence indicates you and your company's commitment to fine Customer Service! http://www.flyertalk.com/forum/smile.gif

This is a fine example of top shelf customer service.

Way to go!!!

I just hope other companies we use and talk about on FT use this as a model of good customer service.

Thanks Adam!

Adam,

DITTO, DITTO, DITTO, DITTO.

Thanks,

Gwen

Four PAWS UP Adam!

I hope you are not overwhelmed with requests, but thanks again for everything!

Adam,

Thank You!! Another fine commitment to good customer service.

bj-21.

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'Tis better to have played and won, then never to have played at all.