Hi all

My wife has 11,000 points in her account. I went to redeem 10,000 of these points for 2,000 miles using Hilton's online redemption feature but after selecting 'reddem a reward' then 'reward exchange' then 'American Airlines' then 'exchange 10,000 points for 2,000 miles' then 'redeem'
I get the following message

We're Sorry,

An error has occurred in the system, and we are unable to process your request at this time. The error has been recorded and will be investigated by the system administrator. We apologize for this inconvenience. You may contact the HHonors Customer Service Center nearest you for assistance, or call 1-800-HHONORS.

Any idea on why this is occurring? Have others had this difficulty?

cheers Peter

The servers could have been down for maint. mate. Try again. Remember the time difference. Or just call.

I've just redeemed the 10,000 Hilton Hhonors points for 2,000 AAdvantage miles this morning. It worked like a charm. Didn't have any problems whatsoever.

I would check your account to make sure the points haven't already been deducted out of your account. If not, then try again. If so, then definitely call Customer Service.

Good Luck!

If phone is a problem, send them an email. Last year for the AA 20/20 promotion, my wife sent them an email to convert 10K HH points to 2K AA miles.