My Hilton Aspire card showed I earned 178k+ points last statement. It´s been almost 3 weeks. Called Amex, and they said to check with Hilton. Called hilton and they said they don´t see anything from their end. It´s wild goose chasing with these two. Don´t know how to track them down.

Someone claiming to be from Hilton reached out to me on here thru PM. I assumed it was legitimate and only provided them my HHonors number. My guess is that it actually is a problem from Hilton’s end because when I speak to American Express they tell me the dates they sent the HHonors points, and the amount of points they sent to Hilton. Why they aren’t credited to my HHonors account I do not know, which is why I put most of the blame on Hilton. It’s not a case of two different HHonors numbers because I already dealt with that two years ago, and made sure I had only one number on my credit card accounts.

Apparently someone in an American Express executive office whose been really nice to me told me I’m not alone. It’s a problem system-wide where people are having to wait 6-8 weeks for their points to credit. I don’t know why? Perhaps people were committing fraud and running up large balances and then getting the points and refunding things.

They told me i should see my points by June or July so that seemed like the only logical explanation to me me that people are committing fraud and getting inflated Hilton points and refunding. .

Got some of the miles credited, but still 25,000+23,666 short.

Did they reach out (phone, email) to let you know, or did some points just show up in your account? I’m waiting too. Thanks!

Yes emailed and called a bunch of offices to get people to help and it worked... at least somewhat.

Base points missing but bonus points posting?
 

I had a stay two weeks ago which is showing on my stay history, but there are 0 base points and 0 diamond bonus, but there are 2000 points for the 2019 Points Unlimited Bonus and also 1000 diamond my way bonus points. The same thing is showing for a stay a couple of days ago, does anyone know why this might be? They were normal bookings made during the sale so should be points earning.

I submitted a missing stay form last week but havent had any response yet.

assume it definitely wasn't an award stay ?

Despite the general unhelpfulness of the email customer service (both IME and as reported here in other threads), I sent them an email about a recent stay which didn't credit properly and they credited the right amount of points within a few hours.

I also emailed the hotel a few days before emailing Hilton directly - the hotel replied after Hilton did, so it's possible that the hotel actually took a few days to fix it, and it was coincidental that I emailed Hilton at the same time

Missing Diamond bonus and welcome points
 

I usually find that calling is fastest.

Funny. Just had this happen to me. Stay Hilton Colombo. Missing diamond points and myway 1000 bonus. Emailed diamond desk. Within literally 15 minutes, I had an email back from the desk confirming the correct points are now in.

It looks like IT issues again. I had two stays last weekend - Friday night posted fine, but Saturday missing the 100% bonus and 1000 myway bonus points. I submitted a form on Monday and no reply.

I'll give it a few more days then email the diamond desk as they are usually very quick to respond as was the experience of Penguinmoon.