|
Keep an eye on your points totals for missing stays! (Dec 2017)
I emailed about a missing stay from last week and the HHonors Customer Care replied in about 10 minutes(!) The agent said the stay posted correctly. I replied stating that the credit and points shown online and on the app don’t reflect that. I received another reply reply shortly thereafter stating: ”We are aware of the issue and our technical team is working on the resolution. The missing information will be reflected properly on your Hilton Honors account as soon as possible. Please rest assured that this issue is not affecting your Points balance, and the current amount reflected on your account is accurate.” I disagree with that last sentence, but it may take a day or two to double check. |
Points missing from HH Shop to Earn Mall
I made a purchase via the portal about 3 months ago, but the points have yet to show up.
Is there a way to tell if the points are "pending" or simply lost? |
Originally Posted by caseminole
(Post 29497827)
I made a purchase via the portal about 3 months ago, but the points have yet to show up.
Is there a way to tell if the points are "pending" or simply lost? Based on experience, I can definitely say that some merchants credit points faster than others. The average time from making a purchase to receiving points is about 1 month, but recently I had a transaction that took about 3 months to credit. I hope this information is useful. If you have any other questions, please feel free to ask! |
I bought something from Home Depot on December 13. It took EXACTLY 90 days for my points to post (March 14). You are not supposed to contact them until 90 days is up. Everything I buy via Walmart/HHPortal usually posts within 3-4 days. I am sitting on a TurboTax purchase to see how long it takes it to go through - currently about a month.
Personally I prefer the Delta SkyMiles shopping portal - it goes through within a day or two and is very reliable. I only use the Hilton one when a) vendor not available on Delta's portal, or b) I know I need Hilton points but I have a looong time to earn them. It's not a great portal site. |
Thanks for the advice.
Unfortunately, the purchase isnt included there. No idea why. It was < $5 Not that big of a deal, I will make another one, and screen shot the screen showing that last purchase for proof. |
Missing Almost 200K Points from Amex
I had an offer on my Aspire account to add authorized users and meet the necessary spend, which I did, and that was supposed to net me 20,000 points. In addition I also signed up for the American Express Hilton business card with 100,000 point sign-up bonus. I contacted American Express and they told me they sent Hilton the points, but the points never made their way to my HHonors account I have no idea why. I spoke to Hilton, and Hilton said they were opening an investigation. I spoke to them again today and they said they closed the investigation, and didn’t do anything. This is absurd and now is getting annoying. I spoke to American Express and they said “Because in march, we have credited 23,666 points (including 20,000 bonus for adding user) and 115,588 points (including 100,000 points for opening new card account).” So now I’m stuck in limbo and don’t know what to do. I’ve contacted everyone I can think of and I don’t know what else to do. |
Amex won't open an investigation? Have you checked both accounts for fraudulent use? Check recent redemptions or searches (not sure if this is possible with HH).
|
Originally Posted by LondonElite
(Post 29663044)
Amex won't open an investigation? Have you checked both accounts for fraudulent use? Check recent redemptions or searches (not sure if this is possible with HH).
|
In that case I'm sure it will be sorted out in time. They should get in touch with HH to confirm transfer.
|
It’s funny you should bring up time as it’s approaching six weeks of trying to get this straightened out. It’s been tirelessly frustrating.
The good news is the Hilton twitter team just said they were crediting the business card points of 115,588 which will credit in three days. The customer service from both companies has been atrocious as each company keeps telling me to go to the other to figure out what’s going on as their associates do not want to deal with it. Luckily today I got a nice Amex associate who opened the investigation. But I am still missing the 23,666, who the Hilton twitter team is saying I’m only allowed to earn points on one card. What?? |
I feel your pain...
|
Have you checked to make sure they didn't assign you a "new" Honors number when you opened the new accounts? They have done that to several people, and the points are sitting in an account you don't even know about. EVEN IF you gave them your existing Honors number when you applied, it has happened.
|
Interaction between Amex and Hilton is a mess. There's a thread right now on the AMEX board about people not getting their referral bonuses -- the points show up on the AMEX statement, but AMEX doesn't actually send them to HH. It's not clear yet if it's just a long delay (the terms say 8-10 weeks), or if the points are vanishing into the ether. People report similar problems with both programs saying to contact the other. Sounds to me like the issue is on the AMEX end.
|
yep happened to me as well. very frustrating.
|
Originally Posted by nlkm9
(Post 29664542)
yep happened to me as well. very frustrating.
|
| All times are GMT -6. The time now is 10:50 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.