sunroof counts as upgrade?
Aug 27, 2005, 7:55 am
#1
Original Poster
Join Date: Aug 2005
Posts: 3
sunroof counts as upgrade?
Has anyone run into this?
I'm 5 star member & rented a full size 4door at Houston Hobby. Plenty of prem. class (and all other class) cars on lot but they refused to upgrade without paying. They said that because the car they had given me had a sunroof it was an upgrade - since sunroofs are non-reservable.
To me thats like saying that It's hot in Houston. Since colors are non-reservable and white cars reflect heat a bit better than dark cars, a white car is an upgrade.
Does anyone here consider a Taurus with a sunroof a car class upgrade from a Taurus without a sunroof? Did I mis-read the 5 star program - is it any upgrade and not a car class upgrade?
I'm 5 star member & rented a full size 4door at Houston Hobby. Plenty of prem. class (and all other class) cars on lot but they refused to upgrade without paying. They said that because the car they had given me had a sunroof it was an upgrade - since sunroofs are non-reservable.
To me thats like saying that It's hot in Houston. Since colors are non-reservable and white cars reflect heat a bit better than dark cars, a white car is an upgrade.
Does anyone here consider a Taurus with a sunroof a car class upgrade from a Taurus without a sunroof? Did I mis-read the 5 star program - is it any upgrade and not a car class upgrade?
Aug 27, 2005, 9:51 am
#2
Join Date: May 2005
Location: PIT/CNX
Programs: UA dirt... and btw, THE innovator of the phrase 'gate lice'. Yeah, that's right.
Posts: 2,874
Doesn't sound like an upgrade to me. A full size is a full size no matter how you slice it. Sunroof or not, it's still a full size. Sounds to me like they were feeding you a line of bull.
Aug 27, 2005, 11:09 am
#3
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,184
I've had this line before. I reserved a Y and got a YF (which is a specialty Full Size -- usually any non-Fords or extra options such as leather or the sunroof). One location insisted that counted as the upgrade... I think it was SEA, which I've had lots of other problems with.
I did not ask Hertz Corporate what they thought of it, but I thought it was pretty slimey, too.
I did not ask Hertz Corporate what they thought of it, but I thought it was pretty slimey, too.
Aug 27, 2005, 12:41 pm
#4
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
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Posts: 1,315
Originally Posted by pitflyer
I've had this line before. I reserved a Y and got a YF (which is a specialty Full Size -- usually any non-Fords or extra options such as leather or the sunroof). One location insisted that counted as the upgrade... I think it was SEA, which I've had lots of other problems with.
Although I forgive them, since this week they let me take home an A8L for a $25/day upgrade fee over my C reservation...
Aug 28, 2005, 8:16 pm
#5
Join Date: Feb 2004
Posts: 1,658
Originally Posted by ctexal
Does anyone here consider a Taurus with a sunroof a car class upgrade from a Taurus without a sunroof? Did I mis-read the 5 star program - is it any upgrade and not a car class upgrade?
Aug 28, 2005, 8:19 pm
#6
Join Date: Feb 2004
Posts: 1,658
Originally Posted by ctexal
To me thats like saying that It's hot in Houston. Since colors are non-reservable and white cars reflect heat a bit better than dark cars, a white car is an upgrade.
Aug 29, 2005, 7:42 pm
#7
Join Date: Sep 2004
Location: Vancouver, BC
Programs: UA-1K(BIS), Marriott-Platinum Premier, Hertz-PC, Fairmont-PC
Posts: 154
Originally Posted by SealBeach
Last time I was in Phoenix my "upgrade" from the Taurus I'd reserved was a Lincoln Town Car Signature Series, black paint over black leather interior. It had Arizona plates, so it wasn't a transfer from ORD or somewhere where it might have been more appropriate. Fortunately, I was out and about mostly at night, but I still felt like an idiot driving that hearse in the desert.
Aug 29, 2005, 9:47 pm
#8
Join Date: Oct 2004
Location: ATL
Programs: HHonors DM, Airtran Elite, Delta SM
Posts: 151
Originally Posted by Dennis.Dunbar@mckesson
I always rent a full size car and got the Taurus until I added to my profile "NO TAURUS" and since then I have almost always got a good upgrade.
Are you a President's Circle or are you just using upgrade PCs?
Aug 30, 2005, 7:20 am
#9
Join Date: Jul 2001
Location: Near Pittsburgh, Pennsylvania, USA, Earth (PIT)
Programs: Airline/TSA Avoidance Platinum, Hotel Disloyalty Silver, Hertz 1.7*
Posts: 5,277
Originally Posted by bamalawdawg
So you put in for a full-size BEFORE the upgrade? And put "no Taurus" in your profile?
Are you a President's Circle or are you just using upgrade PCs?
Are you a President's Circle or are you just using upgrade PCs?
Of course, if we all start putting NO TAURUS in our profiles, it ain't gonna work much of the time.
Aug 30, 2005, 10:53 am
#10
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,271
Someone noted that, at least for President's Circle members, a Y-car in the same class as booked is not considered the guaranteed upgrade per Hertz. Mind you, that does not stop me from getting YF's on F bookings at locations like TPA and SEA, though almost all the time I end up with an H (usually a Kia Amanti).