Hertz is a Despicable Company
Feb 19, 2021, 4:46 am
#16
Join Date: Jan 2007
Location: NYC/Northern NJ
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Hertz policy clearly indicates the rules & penalties when booking. And should there be exception for Covid-19? YES! No one would disagree but Hertz, Dollar, Thrifty have no flexibility since 1H2020. I would suggest avoid booking with them, but your threat of infection is not humorous nor witty as not only would you infect employees simply trying to make living wage for themselves and their families but other passengers/renters - it is a narcissistic thinking but directed at the wrong person as the CSR discussing with you isn't the policy maker nor gains anything personally.
Feb 19, 2021, 4:56 am
#17
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Join Date: Jan 2002
Posts: 44,597
No they dont. They may offer holding value in credit, but unless a flight is cancelled, not aware of airlines that are making all fares fully refundable
Feb 19, 2021, 8:26 am
#18
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Feb 19, 2021, 8:42 am
#19
Join Date: Jul 2011
Location: North America
Posts: 2,265
Some posts just age terribly. This one takes the cake for this week.
Feb 19, 2021, 9:27 am
#20
Moderator, Hertz; FlyerTalk Evangelist
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I'm going to go ahead and close this thread as it already is going off-topic.
For the OP, Hertz did change their refund policy on pts a bit ago:
https://www.flyertalk.com/forum/hert...es-thread.html
If a reservation which was booked with points is cancelled within 24 hours of booking, all points will be returned to the members account. If a reservation which was booked using points is cancelled more than 24 hours before the pickup time the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Five Star member, 25% of the points used toward the booking will be forfeited; If a President’s Circle member, all points will be returned to the members account.
https://www.hertz.com/rentacar/misc/...e=GPR_FAQs.jsp
Under redeeming points.
For the OP, Hertz did change their refund policy on pts a bit ago:
https://www.flyertalk.com/forum/hert...es-thread.html
If a reservation which was booked with points is cancelled within 24 hours of booking, all points will be returned to the members account. If a reservation which was booked using points is cancelled more than 24 hours before the pickup time the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Five Star member, 25% of the points used toward the booking will be forfeited; If a President’s Circle member, all points will be returned to the members account.
https://www.hertz.com/rentacar/misc/...e=GPR_FAQs.jsp
Under redeeming points.
Feb 19, 2021, 9:28 am
#21
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It would be good if OP came back and gave us an update.
Feb 19, 2021, 9:57 am
#22
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Location: Chicago
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Update on Hertz Cancellation
As an update, it took 3 more phone calls to actually get the reservation cancelled (there apparently was in issue with the return location being closed during the return time), and I did get all of the points back. For the record, I do not have coronavirus (and am vaccinated). Kind of funny to think that people think the police were going to show up at my house. Pretty sure they have better things to do.
Moderator, please close this thread to further comments.
Moderator, please close this thread to further comments.
Last edited by chicagoflyer1976; Feb 19, 2021 at 10:20 am
Feb 19, 2021, 10:25 am
#23
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It was a fairly stupid threat though.