As an update, it took 3 more phone calls to actually get the reservation cancelled (there apparently was in issue with the return location being closed during the return time), and I did get all of the points back. For the record, I do not have coronavirus (and am vaccinated). Kind of funny to think that people think the police were going to show up at my house. Pretty sure they have better things to do.
Moderator, please close this thread to further comments.