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Consolidated "Hertz Points Redemption Issues" thread

Consolidated "Hertz Points Redemption Issues" thread

Old Oct 21, 20, 9:53 am
  #1  
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Join Date: Jan 2003
Location: NYC
Posts: 8,362
Consolidated "Hertz Points Redemption Issues" thread

Is anybody else having trouble redeeming points? I was hoping to rent a car for Halloween weekend and want to use some point points, but I keep getting this message: "There are no rewards currently available (based on your pick-up date, location or points total)." I've tried a couple of different NYC locations, selecting mid-size or full-size or premium to no avail. It's not an AnyDay period according to the website, but even those options SHOULD show up as I have plenty of points.

I searched and didn't see any threads on this.
themicah is offline  
Old Oct 21, 20, 2:16 pm
  #2  
 
Join Date: Mar 2014
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Try to call Hertz and usually they can check availability & book it for you by phone.
jizen is offline  
Old Oct 24, 20, 12:37 am
  #3  
 
Join Date: Mar 2014
Posts: 1,290
How the heck do you book an award on the Hertz.com redesign mess

I'm trying to book a rental car on Hertz.com with my points. It's been a while since I've booked one and it seems to have changed. I'm trying to book a car and use points and a few days out.

When i try to book I don't see an option for points or any notice that points aren't available. Anyone know how to actually book rewards on the new site?
ou81two is offline  
Old Oct 24, 20, 8:12 am
  #4  
 
Join Date: Jul 2011
Posts: 674
I had this issue. Turns out the location (inside a car dealership) was closed.
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Old Oct 24, 20, 9:46 am
  #5  
 
Join Date: Jun 2000
Location: toronto
Posts: 873
I've been burning through my Hertz points since May/June, doing weekend award bookings(Friday-Monday) for 2500 points, mostly in Toronto area. Have burned through 30K points, have another 25K left to use. What I find is that the website is very inconsistent with award availability showing up during the booking process. Once I switch over to the mobile app, then it shows up. Try using the Apple/Android Hertz app for award booking.
Commie is offline  
Old Oct 24, 20, 11:43 am
  #6  
 
Join Date: Mar 2014
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The option doesn't even show up on the website. When I use the app, it doesn't show sedans, only their cars over $100 per day and 0 reward availability.

Used hertz for years with no issue. I'm guessing some idiot upper manager decided to break something that was working well to pad their resume.
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Old Oct 25, 20, 12:11 pm
  #7  
 
Join Date: Apr 2017
Posts: 178
I did battle with this for a reservation in a few weeks out of SEA.

While I can't say with certainty, when I tried to make the reservation with cash, it showed a wide variety of cars available, all at (relatively) low prices. To *me*, at least, that makes me think there's pretty open availability and they'd be inclined to unload some rentals even at "saver" point rates.

But, as soon as I changed to "use points", nearly every car type became unavailable. When I chose one of the few remaining available cars, and clicked through, it said that points couldn't be used for that reservation. (At all - regardless of rate).

After playing with it for many minutes, I finally found that it would only allow to reserve one car type using points at SEA that day - a "small sedan" (or whatever they're calling it now).

I don't know if this is another example of poor Hertz IT, and an indication of a pending overhaul/devaluation of the points program, but it seems similar to the experience you're having.
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Old Oct 25, 20, 12:26 pm
  #8  
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You need to call. Call Center can book point reservations over the phone. However, I have a really hard time trying to cancel point bookings. You may only want to book if you are really sure about your travel plan.
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TerryK is online now  
Old Oct 26, 20, 11:22 am
  #9  
Original Poster
 
Join Date: Jan 2003
Location: NYC
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Originally Posted by Commie View Post
Once I switch over to the mobile app, then it shows up. Try using the Apple/Android Hertz app for award booking.
Good tip. Options to book with points show up on the iOS app. But it's only showing AnyDay pricing (1500pts/day) even though my dates aren't on the AnyDay calendar. Grrr.
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Old Oct 28, 20, 1:00 pm
  #10  
 
Join Date: Nov 2013
Location: BWI
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Use the mobile app.

And yes if you cancel a points reservation and are not PC, you might lose some of your points:

If a reservation which was booked with points is cancelled within 24 hours of booking, all points will be returned to the members account. If a reservation which was booked using points is cancelled more than 24 hours before the pickup time the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Five Star member, 25% of the points used toward the booking will be forfeited; If a President’s Circle member, all points will be returned to the members account. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, all the points used toward the rental amount will be forfeited, regardless of the members tier status.
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Marko123 is offline  
Old Oct 28, 20, 1:42 pm
  #11  
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Since there has been a few threads started recently about redeeming Hertz points, I merged them all to one thread.

Thanks
Jason8612 Hertz Mod
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Old Oct 28, 20, 7:00 pm
  #12  
 
Join Date: Nov 2016
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Where can I book using points in the app? I want to offload my points.
damnyourefine is offline  
Old Oct 29, 20, 10:12 am
  #13  
 
Join Date: Mar 2014
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Originally Posted by TerryK View Post
You need to call. Call Center can book point reservations over the phone. However, I have a really hard time trying to cancel point bookings. You may only want to book if you are really sure about your travel plan.
It's supposed to be bookable via the website.
ou81two is offline  
Old Oct 29, 20, 4:28 pm
  #14  
 
Join Date: Dec 2014
Posts: 13
It's complete BS that you cant easily use points on the website. I'm going into ATL for business, as usual, so I don't need to use points, but I still saw the notice that none were available and I guarantees you hundreds of cars will be sitting there. Had to call to use some in FLL back in late June. Fix the damn website. You should not have to call into to book.
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Old Oct 30, 20, 10:29 am
  #15  
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I have around 1000 points expiring in a month. I don't need a free day...I just want to transfer 500 miles to an airline. Terrible use of points I know... Is this still even possible? I cannot find any option to do this anymore...just a link to redeem points for "events" (), but the link doesn't go anywhere.

It's like they let junior high kids taking an intro to web design course run Hertz Rewards.

I guess my other option is to spend about $30 on a rental car, thereby saving the 1000 points. Used properly, I value my Hertz points enough where that makes sense. But it's just so frustrating dealing with this crap company anymore that I'm not sure I want to give them $30 on the hopes that their website will work a year from now when I want to redeem the free day.

I'm not phoning them. That's a non-starter. It's 2020, not 1995.
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