Lost hubcap experience
Apr 10, 2019 | 6:55 pm
#1
Original Poster
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,608
Lost hubcap experience
I recently had a rental in LAS and on my last day noticed a hubcap missing; I'd hit a pothole on a rough road and probably lost it there. I had no idea how this would be handled on return so I thought I'd describe it here. They noticed the missing hubcap, asked if I'd put on the spare, then said "We'll have to charge you for that'. No surprise, I'd expect to pay for the loss I caused. The return agent then looked something up on her mobile tablet and said "$21, should I put it on the card". No problem, reasonable price, great solution. It showed up on the receipt as "mobility aid" but whatever.
Apr 10, 2019 | 9:43 pm
#2
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,978
Yep, Hertz has a whole schedule for these things.
Apr 11, 2019 | 11:17 am
#5
Join Date: Dec 2017
Programs: HH, SPG
Posts: 28
I recently had a rental in LAS and on my last day noticed a hubcap missing; I'd hit a pothole on a rough road and probably lost it there. I had no idea how this would be handled on return so I thought I'd describe it here. They noticed the missing hubcap, asked if I'd put on the spare, then said "We'll have to charge you for that'. No surprise, I'd expect to pay for the loss I caused. The return agent then looked something up on her mobile tablet and said "$21, should I put it on the card". No problem, reasonable price, great solution. It showed up on the receipt as "mobility aid" but whatever.
Apr 11, 2019 | 12:10 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Apr 11, 2019 | 4:50 pm
#7
Original Poster
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,608
Yep, Hertz has a whole schedule for these things.
Apr 11, 2019 | 8:35 pm
#8
Join Date: Jan 2009
Location: New York suburbs
Posts: 4,380
An auto parts store would probably sell you a clearly generic hubcap from inventory, not one that matches the manufacturer's design. The rental company would immediately see the difference, and charge you to replace it with original equipment parts anyway.
Apr 11, 2019 | 8:40 pm
#9
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 230
Depends on the agent checking in the car LOL when I had a flat tire, I exchanged my car, pointed to the tire, the lady just wrote the mileage and 8/8 gas and told me to go into the gold booth, and went to the next person.