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Consolidated "Renting at LAX; What Kind of Cars to Expect?" Thread

Consolidated "Renting at LAX; What Kind of Cars to Expect?" Thread

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Old Mar 5, 20, 10:30 pm   -   Wikipost
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Important Note - As of May 2019, Hertz shuttles are dropping off and picking up passengers from the lower (arrivals) level only. This means the shuttles are likely to make stops at each terminal and let departing passengers off and arriving passengers on. This process, along with the crowded traffic pattern on the lower level results on very crowded shuttles and long travel time to/from the Hertz lot. Please consider given yourselves extra time when traveling to/from LAX.

***LAX Airport Travel Advisory Currently in Effect***

Due to ongoing construction at Los Angeles International Airport, all customers will be picked-up and dropped off at the arrival level of the airport. When returning your vehicle, allow at least 2 hours before your departure due to traffic being heavier than usual.
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Old May 25, 20, 7:42 pm
  #646  
 
Join Date: Jan 2012
Programs: Hilton Honors, Hertz Presidents Circle, National Executive Elite
Posts: 175
Rented at LAX again today.
I was surprised that they had brand new cars even with the current situation.
PC had nothing interesting other than 2 brand new BMW 230 convertible.
There were maybe about 20 230 convertibles scattered in reserved area and all of them were brand new.

PC/5 star lot both had a few brand new GMC Acadia too
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Old May 26, 20, 9:58 am
  #647  
 
Join Date: Nov 2001
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Originally Posted by LJ7006 View Post
Rented at LAX again today.
I was surprised that they had brand new cars even with the current situation.
PC had nothing interesting other than 2 brand new BMW 230 convertible.
There were maybe about 20 230 convertibles scattered in reserved area and all of them were brand new.
Did you take a 2er? Even in four cylinder form, the BMW F22/F23 2 Series is an absolutely amazing car. Very surprising that a big tranche of brand new BMW 2ers wound up at Hertz LAX.

Edited to add: why can't I have luck like this at Hertz stations?

Last edited by Herb687; May 26, 20 at 9:59 am Reason: edit
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Old May 27, 20, 11:56 am
  #648  
 
Join Date: Jan 2012
Programs: Hilton Honors, Hertz Presidents Circle, National Executive Elite
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Originally Posted by Herb687 View Post
Did you take a 2er? Even in four cylinder form, the BMW F22/F23 2 Series is an absolutely amazing car. Very surprising that a big tranche of brand new BMW 2ers wound up at Hertz LAX.

Edited to add: why can't I have luck like this at Hertz stations?
I did not take one as I needed something large for my trip and although I am always traveling around I have a M4 and GLC43 at home so I usually try to stay away from the rental european cars as they are always the lower end models, but I would totally go for the volvo as I usually go with cars that are equipped with adaptive cruise control. I ended up going with a 2020 highlander as I would say it's probably my favorite 2020 model cars that hertz still carries.
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Old Jun 24, 20, 1:45 am
  #649  
 
Join Date: Jan 2002
Location: Los Angeles, California
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Not too much new at LAX. Returned and rented on Tuesday, June 23. Just two vehicles, including mine, returning at 8:30 am. Three agents came to my vehicle. If you want a receipt, they have to print it in the booth in front of the return area. I did not get a carfirmation, again, for my S class reservation but the agent who printed up my receipt checked for me and it was assigned. I was a little surprised, based on what is going on, that it was a Dodge Ram 1500 classic with only 171 miles. Nice add touches I haven't seen on other like Dodge Rams at LAX such as a running board, all electric controls and leather seats. It is an LAX station vehicle, too. As for President's Circle, it was about 25% filled and the best vehicle was a Suburban with 5000 miles. Nothing else of note. The area was quite a mess of vehicles parked all different ways that weren't available. I was told the best time for most vehicles in President's Circle is between noon and 3 pm (I use to find 8 am hour was). They don't do overnight cleanings and don't start to replenish President's Circle vehicles from the previous day until 8-9 am. There's only one shift now. The long time agents that I spoke with told me that business is picking up a bit (although I was the only person picking up a vehicle that I saw or that went through the exit gate while I was there) and they need to recall more people. Only the most senior employees were retained, everyone else was fired. Dollar and Thrifty are still operating out of Hertz LAX facility, also.
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Old Jun 27, 20, 9:54 am
  #650  
 
Join Date: Nov 2016
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I can't speak for the vehicles available in the garage at LAX, but at the rental car return there was:
  • Hendrick Camaro
  • A220
  • C63 AMG
  • Camaro / SS
  • Mustang
  • Plenty of compact - midsize vehicles
I also highly recommend taking a picture of the fuel and mileage before leaving the vehicle. The facility added a full tank fuel charge to my final digital bill, claiming it was returned empty. Hertz PC's response was they needed a picture of the dashboard or a fuel receipt, even though I drove 50 miles in a vehicle with a 13+ gallon tank and 30+ MPG fuel efficiency. It could have been an honest mistake when checking the vehicle back-in, but the CS response was disappointing for a frequent renter.
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Old Jun 29, 20, 7:59 pm
  #651  
 
Join Date: Jan 2012
Programs: Hilton Honors, Hertz Presidents Circle, National Executive Elite
Posts: 175
Rented from them last night.
Worst selection I've seen at LAX for all times, PC was just a bunch of malibus/altimas/fusion and that was it, most of them were 30k+ miles too, there was also a 2017 jetta with 12k miles which amazed me.
Five star area had a few suvs, high mileage terrain, low mileage encore and ecosport and that was pretty much it.

I did also notice that 2 of the fusions were 2018 models but they only had 2000 and 6000 miles on the clock and no it's not a mistake on the key tag as 2018 had different taillights.
That was very interesting though as I wonder where they found those "new" cars that are several model years old.
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Old Jul 1, 20, 10:35 pm
  #652  
 
Join Date: Jul 2020
Posts: 2
Hertz is a disaster right now

I follow this thread closely as Iím back and forth from LAX almost weekly. PC member and holy guacamole is hertz a disaster right now and I would recommend avoiding at all costs. Was out last week, reserved a premium car which usually will be a luxury upgrade only to arrive at an HLE and receive a smoked out Malibu.... Despite numerous other vehicles on the lot they werenít budging. Whatever! When I went to return the car I was told it wasnít right, went to the gold desk and was told to screw off. Waited in line for 30 mins only to deal with more rude employees and manager. Iím back to LA tomorrow and had a luxury car reserved, however, I was called today and told ďJK we have no cars, havenít you heard weíre filing for bankruptcy? We recommend you change locations, and donít call the 1800 line they just lie.Ē Tried the LAX line over an hour before giving up. Spent 1.45 on hold with the 1800 line to be berated and yelled at by the representative. Truly the most insane rep Iíve ever spoken with. Asked for a call back from a supervisor which I doubt Iíll get. Spent an hour on the phone with her going in circles where the only solution she would even consider was charging me an additional $500 for a new reservation. I rent cars almost every other week from Hertz and have never had such a negative experience as the last month. Iím going to silver car or some other company that doesnít waste 5hrs if my time for their most ďpremiumĒ customer.
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Old Jul 2, 20, 10:26 am
  #653  
 
Join Date: Oct 2005
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Originally Posted by Fullofjeff View Post
I follow this thread closely as Iím back and forth from LAX almost weekly. ... Was out last week, reserved a premium car which usually will be a luxury upgrade only to arrive at an HLE and receive a smoked out Malibu....
This is the LAX airport thread. I assume you're referring to an LA area HLE?
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Old Jul 2, 20, 10:47 am
  #654  
 
Join Date: Jul 2020
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Originally Posted by Lyaec350 View Post
This is the LAX airport thread. I assume you're referring to an LA area HLE?
Both. Have been renting from the HLE and LAX locations over the past 4 weeks. Havenít received a car with more than 3/4 tank of gas and a few with under 1/4. Street parking is a bit tight at my place so if I donít immediately need a car Iíll pick one up later from an HLE. Two weeks ago at LAX they didnít have a record of my RETURNING rental. I donít have a charge on any cards and I donít see the receipt in the app...
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Old Jul 2, 20, 4:33 pm
  #655  
 
Join Date: Aug 2017
Posts: 99
I'm surprised at how quickly it's all fallen to [pieces] really. Picked up a Murano in PC at around 10pm on 06/22 and returned a week later. I detest the Murano but partner was driving it and wanted adaptive cruise for a long roadtrip and that was the only option. We asked about a Camry or Highlander. The office suggested there was a Highlander parked in one of the PC spots as I know they have a few new ones on the lot but it wasn't there and couldnt be found. The rest was just base Altima's and Optima's and a few Rogue's. Nothing else noteworthy. I guess this is indeed the new normal

In fairness to Hertz we also popped over to Avis as we have status with them too and wanted to see if their fleet was any better - nope! - Certainly not at that time anyway. Sad times.

Last edited by FlyinHawaiian; Jul 2, 20 at 5:02 pm Reason: profanity is neither welcomed nor allowed on this site https://www.flyertalk.com/help/rules.php#offensive
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Old Today, 7:11 am
  #656  
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Join Date: May 2005
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Originally Posted by damnyourefine View Post
I also highly recommend taking a picture of the fuel and mileage before leaving the vehicle. The facility added a full tank fuel charge to my final digital bill, claiming it was returned empty. Hertz PC's response was they needed a picture of the dashboard or a fuel receipt, even though I drove 50 miles in a vehicle with a 13+ gallon tank and 30+ MPG fuel efficiency. It could have been an honest mistake when checking the vehicle back-in, but the CS response was disappointing for a frequent renter.
As a frequent renter I'm surprised taking a photo of the dash when returning the car isn't standard practice with you. To me it's basic, and has saved me on a number of occasions when I've been overcharged, including at LAX.
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