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Questions/Discussion About Hertz Ultimate Choice Service

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Old Mar 29, 2017, 6:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FlyinHawaiian
Questions regarding specific locations (eg, "I am Renting From XXX; What Might I Get?") may be moved to specific/dedicated threads for that location. All major airport codes may be searched using FlyerTalk's search engine; otherwise, words in " " quotation marks will bypass the character limit filter.

Overview of Service and List of Existing and Future Airport Locations: https://www.hertz.com/rentacar/produ...ate_choice.jsp

Am I Eligible? Is My Vehicle Eligible?

Q. Who can use Ultimate Choice?
Any member of the Hertz Gold Plus Rewards program is eligible to use Ultimate Choice. The areas you can select from depend on your status in the program (President's Circle, Five Star, or Gold).

Q. What is the minimum booking class to be eligible to freely select cars from Ultimate Choice?
A. You can book anything other than an Economy (A), Compact (B), or Manager's Special (EXAR) vehicle, and be eligible for Ultimate Choice.

Q. What if I book a lower class such as Economy or Compact or Manager's Special?
A. You will be assigned a car from that class (or higher, as a complimentary upgrade) in a marked space.

Q. What happens if I book a Economy or Compact but pick a higher-class car from Ultimate Choice?
A. You will likely be asked to pay the midsize rental rate by the gate agent.

Q. What if I book a Fullsize car but find a lower class car in Ultimate Choice that I like better?
A. You may chose to take it, but you will pay the originally-booked Fullsize rate.

Q. What if I book a Adrenaline/Electric/Hybrid/Luxury/Prestige car or a Minivan/Truck/SUV?
A. You will be assigned a car from that class in a marked space. You can either accept it or chose a car from Ultimate Choice.

Q. Can I use Ultimate Choice for one-way rentals?
A. Yes.

Q. Can I use Ultimate Choice for award rentals?
A. Yes, provided the reservation is for a mid-size car or higher.

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Questions/Discussion About Hertz Ultimate Choice Service

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Old Aug 15, 2019, 7:17 am
  #721  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Originally Posted by Silver Fox
So where should the first guy have told me to choose from?
I am unsure how SFO itself is set up, but in other locations you would either have a car in a reserved spot or can choose any car from the B/Compact aisle
pmarrsouth is offline  
Old Aug 15, 2019, 8:15 am
  #722  
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Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,343
Originally Posted by pmarrsouth


I am unsure how SFO itself is set up, but in other locations you would either have a car in a reserved spot or can choose any car from the B/Compact aisle
It has a PC section, 5 star section, Gold section, plus other reserved canopies. Basically it's massive!

So here's what further muddies the waters for me, this is the email I usually get (I don't think I got it this time as I cannot find it so this was from the rental, 24 July, before):
Reserved Class:Compact
When You Arrive:Go to President's Circle zone


Why would I get this if it has to be C/intermediate?
Silver Fox is offline  
Old Aug 15, 2019, 8:23 am
  #723  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Originally Posted by Silver Fox
It has a PC section, 5 star section, Gold section, plus other reserved canopies. Basically it's massive!

So here's what further muddies the waters for me, this is the email I usually get (I don't think I got it this time as I cannot find it so this was from the rental, 24 July, before):
Reserved Class:Compact
When You Arrive:Go to President's Circle zone


Why would I get this if it has to be C/intermediate?
I am only 5*, so others might be able to give a better answer. But if you are PC, you auto get 1 level upgrade. So if you book B, then you get C. If you have C then you can use UC - maybe the email is taking all this info account?

Above is just a guess, but maybe that logic works - although if it did, it would prolly have been mentioned here before

Generally I book F, as with a certain long running promo code + my CDP, it works out cheaper than booking C/etc. With F, I can take whatever I want from 5* & Gold UC. No experience booking with B

Others who are PC here can test the above with a future pay at location booking
pmarrsouth is offline  
Old Aug 18, 2019, 12:33 am
  #724  
 
Join Date: Oct 2016
Posts: 3,705
Originally Posted by Silver Fox
It has a PC section, 5 star section, Gold section, plus other reserved canopies. Basically it's massive!

So here's what further muddies the waters for me, this is the email I usually get (I don't think I got it this time as I cannot find it so this was from the rental, 24 July, before):
Reserved Class:Compact
When You Arrive:Go to President's Circle zone


Why would I get this if it has to be C/intermediate?
Originally Posted by pmarrsouth
I am only 5*, so others might be able to give a better answer. But if you are PC, you auto get 1 level upgrade. So if you book B, then you get C. If you have C then you can use UC - maybe the email is taking all this info account?

Above is just a guess, but maybe that logic works - although if it did, it would prolly have been mentioned here before

Generally I book F, as with a certain long running promo code + my CDP, it works out cheaper than booking C/etc. With F, I can take whatever I want from 5* & Gold UC. No experience booking with B

Others who are PC here can test the above with a future pay at location booking
To my knowledge the PC upgrade is not supposed to be enough to push a compact into UC. Hertz's entire web infrastructure is a glitchy, contradictory mess though, so it's either because of that or maybe the locations were just manually assigning you to PC anyway.
m907 is offline  
Old Aug 31, 2019, 4:41 pm
  #725  
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Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,492
Originally Posted by m907
Hertz's entire web infrastructure is a glitchy, contradictory mess though
On that I agree with you wholeheartedly.
Herb687 is offline  
Old Sep 5, 2019, 3:50 pm
  #726  
R32
 
Join Date: Sep 2019
Posts: 1
Premium upgrade one way

I haven't found much info about this being talked about but I am looking to book a one way rental from Lax to San Francisco(union square) in december. I only have hertz gold.

If i book an intermediate and then choose from the premium upgrade section, can that car be taken one way like my original booking?

Ideally I'd like somethng sporty to drive along the PCH, a mustang convertible is $311 vs $150 for ICAR, then plus upgrade fee.
R32 is offline  
Old Sep 5, 2019, 4:19 pm
  #727  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Originally Posted by R32
I haven't found much info about this being talked about but I am looking to book a one way rental from Lax to San Francisco(union square) in december. I only have hertz gold.

If i book an intermediate and then choose from the premium upgrade section, can that car be taken one way like my original booking?
Presuming that there would be pushback from some places, however I figure that there must be a bunch of people who will one way from SFO-LAX (also in a sporty convertible) where it cancels out and they would be good with it
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Old Sep 5, 2019, 8:05 pm
  #728  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
In the spirit of

Originally Posted by m907
Hertz's entire web infrastructure is a glitchy, contradictory mess though
Ultimate Choice is still a US-only thing at present, right?

My wife and I are doing a road trip through the UK next week (picking up the car at LHR and returning it to EDI and assume I'll get whatever automatic they happen to have on the lot they most want to get rid of but would love to be pleasantly surprised.
lincolnjkc is offline  
Old Sep 5, 2019, 9:19 pm
  #729  
Company Representative - AutoSlash and HotelSlash
 
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
Originally Posted by R32
I haven't found much info about this being talked about but I am looking to book a one way rental from Lax to San Francisco(union square) in december. I only have hertz gold.

If i book an intermediate and then choose from the premium upgrade section, can that car be taken one way like my original booking?

Ideally I'd like somethng sporty to drive along the PCH, a mustang convertible is $311 vs $150 for ICAR, then plus upgrade fee.
Yes, as a regular Gold member, you can pay the $35 per day upgrade fee and choose anything from the Premium Upgrades area for your one-way rental.
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Old Sep 6, 2019, 4:39 am
  #730  
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Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,343
Originally Posted by lincolnjkc
In the spirit of



Ultimate Choice is still a US-only thing at present, right?

My wife and I are doing a road trip through the UK next week (picking up the car at LHR and returning it to EDI and assume I'll get whatever automatic they happen to have on the lot they most want to get rid of but would love to be pleasantly surprised.
I think they only have Gold Choice.
Silver Fox is offline  
Old Sep 11, 2019, 12:50 pm
  #731  
formerly leemaj
 
Join Date: Jul 2004
Location: California
Programs: Bonvoy Titanium and LTP, Hyatt Globalist, UA Gold, SW Companion Pass
Posts: 217
Question from a new Presidents Circle member - I am renting an SUV in PHX (one way rental returning to Mesa airport in Phoenix). Am I still eligible to use pick something from the Ultimate Choice section? What if they assign me a car number pre-arrival? Can I just not take that car and go get a new one? Ideally I would like to get a nicer SUV than what I reserved (Nissan Pathfinder). My car was only marginally more than the intermediate car so I figured if I can guarantee the SUV and hope for an upgrade it is better than getting stuck with a regular car.
LifetimeUpgrade is offline  
Old Sep 11, 2019, 1:07 pm
  #732  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,039
Much of this is covered in the wiki for this thread; please review its contents. You can use Ultimate Choice for one-ways and with a SUV reservation.
FlyinHawaiian is online now  
Old Sep 14, 2019, 2:26 pm
  #733  
 
Join Date: Aug 2019
Location: Tampa, FL
Programs: Hilton Honors Diamond, Hertz PC, Hyatt Colleague, Avis Preferred/Budget FB, National Exeuctive
Posts: 63
If I book an Intermediate SUV (lowest rate) and I do not like assigned vehicle, am I free to select from Ultimate Choice lot?
isiegel3 is offline  
Old Sep 17, 2019, 7:00 am
  #734  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Originally Posted by isiegel3
If I book an Intermediate SUV (lowest rate) and I do not like assigned vehicle, am I free to select from Ultimate Choice lot?
Yes
Flying Machine is offline  
Old Sep 17, 2019, 10:13 am
  #735  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,039
From the wikipost:

Q. What if I book a Luxury/Prestige/Adrenaline car or a Minivan/Truck/SUV?
A. You will be assigned a car from that class in a marked space. You can either accept it or chose a car from Ultimate Choice.
FlyinHawaiian is online now  


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