Consolidated "Hertz Accident and Insurance" Thread
Aug 22, 2019, 9:07 pm
#166
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Appreciate all the comments. They were along the lines of what I was expecting (though not what I wanted to hear). I guess I'll see how it pans out, but I was also interested in the process of how this works. Especially since they have the car, and feels like the process is tilted in their favor - as they are presumably judge, jury and executioner, so to speak, without me having a say other then the one statement on the incident report. I'll see when claims calls.
Interesting to hear this. I've rented from LAX before, and didn't want to do it again, based on a severe lack of customer service. Granted that I don't rent a ton....typically probably 2-4 times a year, mostly weekends, but I have never been treated so poorly on picking up a car in my life. Typically, I use Hertz though..especially as AAA and traveling with kids, the free car seat is typically a huge savings that makes it way less expensive vs. Avis, National, etc. This time, the pick up actually went well...agents, seeing wife and I handling unhappy kids and installing car seats, even helped carry bags into the trunk for us.
Not correct. I'm not suggesting it was wear and tear. This was several white scratches around the driver side corner on the bumper. On a fairly new vehicle - it was under 5000 miles. My guess, based on seeing it, is that someone swiped the side when entering or leaving a parking spot next to me. I certainly didn't see it anytime while I had the car out, but no reason I would have, as with the kids in the back, and me typically fronting into a spot, I typically wouldn't be looking at that side...as I'd approach from the rear, buckle infant in behind the driver seat, and get in. Most of the scratches were clear around the corner and front.
Agreed with this statement. It was definitely noticeable when I looked in the spot the agent pointed to, but hadn't generally looked around that area while driving. I didn't back into a spot at all while driving, but if I had, I bet I would have noticed it there, as it would be hard to not see approaching the car from the front.
Twice lax agents claimed we caused damage - once windshield chip another some scrape and one other time they charged us for quarter tank of gas. We routinely rent to/from lax as this is covered by corporate rate for a rather short 30 mi ride and the likelihood of us causing damage is low (let alone using quarter tank of gas. They were hostile and dismissive. Of course it is imposdible to take pics or check thoroughly if it is dark outside.
Smth changed in lax management and customer service recently so i would be very cautious with rentals there.
Smth changed in lax management and customer service recently so i would be very cautious with rentals there.
scaratches are not wear and tear, but damage
The OP stated " I probably would have noticed the damage when I picked up the car, but to be honest, I wasn't checking that closely " - that also suggests that the damage wasn't there at time of pickup and was noticeable damage
The OP stated " I probably would have noticed the damage when I picked up the car, but to be honest, I wasn't checking that closely " - that also suggests that the damage wasn't there at time of pickup and was noticeable damage
Aug 22, 2019, 9:26 pm
#167
Join Date: Oct 2007
Location: BOS
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One of the more interesting points (to me) is that Chase refuses coverage if the whole rental wasn't on the card. I would think this would apply to free days with Hertz points as well - the general scuttlebutt around here is that if you pay some fee or other with the card you will be covered. Apparently not.
Also, I checked carefully and found that my main card, via Fidelity, has no coverage if the rental exceeds 14 or 15 days (can't remember). Switched all my rentals to AmEx, as I usually rent longer than that.
Also, I checked carefully and found that my main card, via Fidelity, has no coverage if the rental exceeds 14 or 15 days (can't remember). Switched all my rentals to AmEx, as I usually rent longer than that.
Aug 22, 2019, 10:00 pm
#168
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One of the more interesting points (to me) is that Chase refuses coverage if the whole rental wasn't on the card. I would think this would apply to free days with Hertz points as well - the general scuttlebutt around here is that if you pay some fee or other with the card you will be covered. Apparently not.
I was specifically told the only way to use points and be covered is if they were UR points. So even using Hertz points for part of a rental would invalidate any rental coverage on the CSR.
Aug 23, 2019, 5:39 am
#169
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
One of the more interesting points (to me) is that Chase refuses coverage if the whole rental wasn't on the card. I would think this would apply to free days with Hertz points as well - the general scuttlebutt around here is that if you pay some fee or other with the card you will be covered. Apparently not.
Also, I checked carefully and found that my main card, via Fidelity, has no coverage if the rental exceeds 14 or 15 days (can't remember). Switched all my rentals to AmEx, as I usually rent longer than that.
Also, I checked carefully and found that my main card, via Fidelity, has no coverage if the rental exceeds 14 or 15 days (can't remember). Switched all my rentals to AmEx, as I usually rent longer than that.
Aug 23, 2019, 6:07 am
#170
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Join Date: Jan 2002
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Appreciate all the comments. They were along the lines of what I was expecting (though not what I wanted to hear). I guess I'll see how it pans out, but I was also interested in the process of how this works. Especially since they have the car, and feels like the process is tilted in their favor - as they are presumably judge, jury and executioner, so to speak, without me having a say other then the one statement on the incident report. I'll see when claims calls.
Aug 29, 2019, 9:04 pm
#171
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Alright, reporting back here with an update that...there is no update.
On the 19th, when I returned the vehicle, was informed of the damage, wrote I was unaware of it and was not involved in any incident on the form, and left, I was told that someone from Hertz claims (I think that was how they referred to the dept.) would call within 5 business days. I even called a couple of days after I returned the vehicle, and couldn’t get anyone to acknowledge the form, damage, etc, and I assumed it just hadn’t been entered. I was told then they were required to call me within that 5 day period.
My return date was Aug. 19, so if so I can correctly count (and I can....usually😀
, we’re at 8 business days at this point. Should I assume now that they are no longer persuing this? Or should I still expect to hear from them at some point (I presume if it’s this option, probably a few days after I have completely forgot about this whole thing).
On the 19th, when I returned the vehicle, was informed of the damage, wrote I was unaware of it and was not involved in any incident on the form, and left, I was told that someone from Hertz claims (I think that was how they referred to the dept.) would call within 5 business days. I even called a couple of days after I returned the vehicle, and couldn’t get anyone to acknowledge the form, damage, etc, and I assumed it just hadn’t been entered. I was told then they were required to call me within that 5 day period.
My return date was Aug. 19, so if so I can correctly count (and I can....usually😀
, we’re at 8 business days at this point. Should I assume now that they are no longer persuing this? Or should I still expect to hear from them at some point (I presume if it’s this option, probably a few days after I have completely forgot about this whole thing).
Sep 26, 2019, 3:58 pm
#173
Join Date: Apr 2011
Programs: DL Diamond,United Platinum, Hyatt Diamond, Hilton Diamond, Marriott Platinum,Hertz President Circle
Posts: 74
Got into an accident
I had LDW and Liability coverage on my rental as part of my employer rate, however when I went to rent at Hertz HLE location, the agent tried to sell me more insurance which I refused stating that it was already covered. The agent somehow removed LDW from the contract without informing me..
A few weeks back I got into an accident (not my fault) and a couple of days back I got a letter from Hertz asking for 5000$ for the damages. I do not have a personal vehicle and this rental was more than a month so Chase Sapphire Reserve will not cover that. This accident took place at a private property so there was no police report. I filed a claim with the third party insurance but they denied my claim citing lack of proof.
Any suggestions whom can I contact at Hertz.
The Hertz claim co-ordinator is not willing to help nor the location from where I rented.. Both claim they cannot do anything..
Any help will be highly appreciated.. 5000 $ is too high for a fault that the agent made.
A few weeks back I got into an accident (not my fault) and a couple of days back I got a letter from Hertz asking for 5000$ for the damages. I do not have a personal vehicle and this rental was more than a month so Chase Sapphire Reserve will not cover that. This accident took place at a private property so there was no police report. I filed a claim with the third party insurance but they denied my claim citing lack of proof.
Any suggestions whom can I contact at Hertz.
The Hertz claim co-ordinator is not willing to help nor the location from where I rented.. Both claim they cannot do anything..
Any help will be highly appreciated.. 5000 $ is too high for a fault that the agent made.
Sep 26, 2019, 4:39 pm
#174
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Sep 26, 2019, 10:27 pm
#176
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What matters is what the Rental Agreement / Rental Record shows
As far as what to do - if another person is liable and the RA shows no LDW coverage , then the OP will need to take it up with that person to claim the money out of that person - once that happens I expect that they will inform their insurer and will be easier to put claim in against the driver
As far as what to do - if another person is liable and the RA shows no LDW coverage , then the OP will need to take it up with that person to claim the money out of that person - once that happens I expect that they will inform their insurer and will be easier to put claim in against the driver
Sep 26, 2019, 10:31 pm
#177
Join Date: Apr 2011
Programs: DL Diamond,United Platinum, Hyatt Diamond, Hilton Diamond, Marriott Platinum,Hertz President Circle
Posts: 74
I do not have my own insurance.. I claimed damages with the other person's insurance company but they denied my claim stating that I do not have any proof that the other driver was at fault..
Not sure what to do ...
Not sure what to do ...
Sep 26, 2019, 10:38 pm
#178
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How was the the third-party insurance related to this incident? Also what had exactly happened?
Without the detail, your best bet is to initiate a lawsuit (not small claims) against both Hertz and the responsible party. If the rate you used included LDW without additional charges and you were truly qualified for the rate, it would sound strange that anyone would remove the LDW; and/or, there was a need to upsell.
If you were truly not at fault and you pressed the issue far enough, Hertz may simply drop the claim and recover from the responsible party.
Without the detail, your best bet is to initiate a lawsuit (not small claims) against both Hertz and the responsible party. If the rate you used included LDW without additional charges and you were truly qualified for the rate, it would sound strange that anyone would remove the LDW; and/or, there was a need to upsell.
If you were truly not at fault and you pressed the issue far enough, Hertz may simply drop the claim and recover from the responsible party.
Sep 26, 2019, 10:38 pm
#179
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Once the other driver realises that you will pursue the matter, I suspect that the driver will refer it to the insurer with details of the accident
Did you take photographs that show that the event occurred