Feb 19, 2019, 8:52 am
Last edit by: FlyinHawaiian
Warning - Hertz PlatePass cannot be used for Express Lanes in Florida. http://floridaexpresslanes.com/
Interoperability With Other Transponders - https://en.wikipedia.org/wiki/SunPass#Interoperability
Interoperability With Other Transponders - https://en.wikipedia.org/wiki/SunPass#Interoperability
Hertz PlatePass (Florida SunPass) Thread
Oct 2, 2019, 12:25 pm
#136
Join Date: Jun 2018
Location: AUS
Posts: 281
On two recent trips back from Orlando via the 417 toll road, I've been charged by Platepass ($1.00 toll + admin fee) but the second and third tolls are charged to my Sunpass account via the app. I've always added the license plate to my Sunpass account before pulling out of the rental car garage. Any idea why all three tolls are being processed by Sunpass account and skipping Platepass?
I called Sunpass and they blamed the rental company. Knowing how Hertz has changed recently, it kind of feels like they are trying to maximize revenue and hope the average consumer doesn't notice.
I called Sunpass and they blamed the rental company. Knowing how Hertz has changed recently, it kind of feels like they are trying to maximize revenue and hope the average consumer doesn't notice.
You can contact Platepass and they'll remove the admin fee with proof of your own transponder (e.g. a billing statement from Sunpass showing you paid some tolls in the same period yourself).
https://platepass.com/locations/faq/renting-with-hertz/
Oct 2, 2019, 5:30 pm
#137
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
Possibly. Is usually a few days before it post to my SunPass account and seeing the charge on my credit card a day or two before receiving the email with the invoice. I called the first time I noticed it, and they made a “courtesy” refund, after I explained the scenario. Otherwise, I would have had to submit documentation to Platepass
Sep 7, 2022, 4:03 am
#138
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
<snip> FWIW, the toll system in the southeast (FL/GA/etc.) works the opposite way--their system pays attention to the most recent entity to register the plate, so if you add a rental car plate to your SunPass account and your transponder doesn't get read, they'll still bill your account for a video toll. Of course, this makes more sense, but SunPass is a newer system, and good luck getting the huge E-ZPass consortium (which probably still runs their systems on an AS400) to change ways. 
When registering a rental, the system allows you to mark the vehicle as a rental and put an end date so you don’t have to remember to go back and delete it. Sadly, many don’t do this (as evidenced by my trying to add the plate to my account and being told it is already linked to another account) and likely end up getting charged without ever noticing.