Hertz PlatePass (Florida SunPass) Thread

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Old Oct 15, 19, 2:36 am   -   Wikipost
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Last edit by: FlyinHawaiian
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Warning - Hertz PlatePass cannot be used for Express Lanes in Florida. http://floridaexpresslanes.com/

Interoperability With Other Transponders - https://en.wikipedia.org/wiki/SunPass#Interoperability
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Old Oct 2, 19, 1:25 pm
  #136  
 
Join Date: Jun 2018
Location: SJC
Programs: Marriott, Hyatt, Hertz, National
Posts: 129
Originally Posted by ChevyCruze View Post
On two recent trips back from Orlando via the 417 toll road, I've been charged by Platepass ($1.00 toll + admin fee) but the second and third tolls are charged to my Sunpass account via the app. I've always added the license plate to my Sunpass account before pulling out of the rental car garage. Any idea why all three tolls are being processed by Sunpass account and skipping Platepass?

I called Sunpass and they blamed the rental company. Knowing how Hertz has changed recently, it kind of feels like they are trying to maximize revenue and hope the average consumer doesn't notice.
Might be a lag in adding the plate, or a bug in the Sunpass system.

You can contact Platepass and they'll remove the admin fee with proof of your own transponder (e.g. a billing statement from Sunpass showing you paid some tolls in the same period yourself).

Originally Posted by Evr13 View Post
I have a reservation for 15 days in November in Florida, taking advantage of the thread, could someone explain to me how the Platepass works with Hertz? Is it paid for every day, whether it is used or not, or only the days that it passes through tolls? Thank you
The latter - $5.95 for each day where you incur at least one Platepass toll.
https://platepass.com/locations/faq/renting-with-hertz/
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Old Oct 2, 19, 6:30 pm
  #137  
 
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta SkyMiles, Southwest RR, HHonors, Hertz Gold
Posts: 291
Originally Posted by missingcolours View Post
Might be a lag in adding the plate, or a bug in the Sunpass system.

You can contact Platepass and they'll remove the admin fee with proof of your own transponder (e.g. a billing statement from Sunpass showing you paid some tolls in the same period yourself).
Possibly. Is usually a few days before it post to my SunPass account and seeing the charge on my credit card a day or two before receiving the email with the invoice. I called the first time I noticed it, and they made a “courtesy” refund, after I explained the scenario. Otherwise, I would have had to submit documentation to Platepass
ChevyCruze is offline  

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