Why do rewards desks close so early?
Aug 7, 2018, 2:35 am
#1
Original Poster
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
Why do rewards desks close so early?
Riddle me this:
Why aren’t casino program desks open 24 hours? For example, the Total Rewards desk at Paris closes at 11pm.
There are lots of people playing in the middle of the night who will need new cards or have questions. The additional cost to staff it at those hours seems trivial compared to all the other expenses.
Why aren’t casino program desks open 24 hours? For example, the Total Rewards desk at Paris closes at 11pm.
There are lots of people playing in the middle of the night who will need new cards or have questions. The additional cost to staff it at those hours seems trivial compared to all the other expenses.
Aug 7, 2018, 1:09 pm
#2
Join Date: Aug 2001
Posts: 9,672
Riddle me this:
Why aren’t casino program desks open 24 hours? For example, the Total Rewards desk at Paris closes at 11pm.
There are lots of people playing in the middle of the night who will need new cards or have questions. The additional cost to staff it at those hours seems trivial compared to all the other expenses.
Why aren’t casino program desks open 24 hours? For example, the Total Rewards desk at Paris closes at 11pm.
There are lots of people playing in the middle of the night who will need new cards or have questions. The additional cost to staff it at those hours seems trivial compared to all the other expenses.
Aug 7, 2018, 7:10 pm
#3
Original Poster
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
But one could be a first time gambler at that casino. Lots of people flying in don’t arrive until midnight. Seems silly that they can’t sign up for an account when they arrive.
Aug 8, 2018, 9:11 am
#5
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
Where I can see this being an issue is if you want your play reviewed for back-end comps when the desk is closed... I've never run into this situation, but if you played late into the night and had an early flight it could come up. I'd guess a pit boss or slot service could still find a host on duty though.
Oct 8, 2018, 1:47 pm
#7
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
I believe with many rewards programs you can still sign up and get a card when the desk is closed by asking a pit boss or slot service. Obviously more advanced requests like redeeming an offer might have to wait until the desk is open.
Where I can see this being an issue is if you want your play reviewed for back-end comps when the desk is closed... I've never run into this situation, but if you played late into the night and had an early flight it could come up. I'd guess a pit boss or slot service could still find a host on duty though.
Where I can see this being an issue is if you want your play reviewed for back-end comps when the desk is closed... I've never run into this situation, but if you played late into the night and had an early flight it could come up. I'd guess a pit boss or slot service could still find a host on duty though.
Oct 10, 2018, 9:56 am
#8
Join Date: Jun 2011
Posts: 256
Yeah, this has become annoying a few times for me and my later evening arrivals (7-8 pmish) as most CET rewards desks seem to close at 8pm on weekdays and 9 or 10pm on weekends. You Just have to adjust your schedule accordingly i guess. But can be annoying when you want your comps/vouchers/whatever else printed out and the desks are closed.
Really, how much are they saving on wages by not having at least 1-2people working the desks until midnight or later. As for cards, many times you need to line up for a new card or whatever and during the daytime hours the lines are insanely long and SLOW.... which most people don't feel like waiting.. so the casinos are missing out on getting new players playing with their cards at their properties.
Really, how much are they saving on wages by not having at least 1-2people working the desks until midnight or later. As for cards, many times you need to line up for a new card or whatever and during the daytime hours the lines are insanely long and SLOW.... which most people don't feel like waiting.. so the casinos are missing out on getting new players playing with their cards at their properties.