Originally Posted by
mudpuppy
I believe with many rewards programs you can still sign up and get a card when the desk is closed by asking a pit boss or slot service. Obviously more advanced requests like redeeming an offer might have to wait until the desk is open.
Where I can see this being an issue is if you want your play reviewed for back-end comps when the desk is closed... I've never run into this situation, but if you played late into the night and had an early flight it could come up. I'd guess a pit boss or slot service could still find a host on duty though.
I recently ran into the latter issue when checking out of the MGM Grand. Not even a particularly early departure either, it was around 9am or so and the desk still wasn't open -- I think I have departed other Mlife properties around the same time and had no problem, so I don't know if MGM Grand has more restricted hours or what. But in any case, the check-out agent suggested I call the Mlife desk after I left and ask them to review, which seemed odd but did work, and they refunded the value of the applied comps to my credit card.