Frontier's website functionality is getting worse
Mar 20, 2024 | 2:13 pm
#16
Original Poster
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 18,230
It just keeps getting better...
Checked in today for an MCO-IAH flight tomorrow. First went to the reservation to check if the KTNs fell off. Mine was gone. So I added it back. My wife's Frequent Flyer number was gone, but no way to add it back. The field was greyed out.
So I check in. I do not have TSA Precheck. My wife does not have elite on her boarding pass.
Go back in to add them again. Error message that I can't add a KTN after check in. They said I should call TSA. LOL.
So, now I get to go to the airport an extra hour early and stand in the regular TSA line with 3000 families on a Disney vacation.
Checked in today for an MCO-IAH flight tomorrow. First went to the reservation to check if the KTNs fell off. Mine was gone. So I added it back. My wife's Frequent Flyer number was gone, but no way to add it back. The field was greyed out.
So I check in. I do not have TSA Precheck. My wife does not have elite on her boarding pass.
Go back in to add them again. Error message that I can't add a KTN after check in. They said I should call TSA. LOL.
So, now I get to go to the airport an extra hour early and stand in the regular TSA line with 3000 families on a Disney vacation.
Mar 20, 2024 | 4:30 pm
#18
Original Poster
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 18,230
Yesterday, I was flying UA on a Turkish Airlines award ticket. Turkish (which has Frontier-like customer service) got my birthday wrong so no precheck. UA rez agents couldn't fix it. I spent less than a minute at UA elite check-in at HNL and voila! The problem, of course, is that you could often waste more time trying to fix this problem than go through regular security. But if you're ever checking bags anyway,it would be worth a shot.