Purchase ticket at airport counter
Jan 21, 2024, 8:23 pm
#31
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
I would get the names of the agents you dealt with and file a complaint with Frontier and DoT. There is no Frontier policy to require all passengers be present when purchasing tickets at the airport. Someone is making up their own policies as they go and this is the best remedy available.
Jan 26, 2024, 10:03 am
#32
Join Date: Sep 2023
Posts: 10
This is the list of the companies that Frontier uses for their ground services at each airport. These are the companies making arbitrary rules and that complaints need to be targeted at.
https://www.flyfrontier.com/careers/airport-operations/
https://www.flyfrontier.com/careers/airport-operations/
Jan 30, 2024, 12:52 pm
#34
Join Date: Sep 2023
Posts: 10
You guys all recite the usual. But on this LGA occasion, the "supervisor" seemed totally disinterested in any sale taking place, "unless all passengers are present". I said disabled people, why would you expect them to take a trip here? But she was unmoved. Despite totally empty aisle, not one customer around. "Policy"? This particular desk had been hit'n'miss in recent months
I've never had anything like that happen at any other desk or airline - no matter how much an employee wanted to avoid providing actual service prior to going home
I've never had anything like that happen at any other desk or airline - no matter how much an employee wanted to avoid providing actual service prior to going home
Jan 30, 2024, 2:16 pm
#35
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
I had a recent incident where a "supervisor" claimed the same thing and wouldn't sell me tickets claiming it was a new policy. I went back a couple days later and got my tickets with no problem by myself. Didn't need to show the other person's ID or anything as usual. So obviously it was a lie, and it was just a bitter person who was gatekeeping.
Mar 19, 2024, 6:51 pm
#36
Join Date: Nov 2007
Location: NYC
Programs: WoH Globalist, AA Platinum Pro, HHonors Diamond, IHG Platinum, Marriott Silver, Hertz Prez's Circle
Posts: 421
LGA?
Did things normalize at LGA? I really want to go there right now to buy tickets but it seems like such a gamble based on the above.
Also, those of you who successfully purchased tickets, were you able to do so as long as the ticket counters were open? Or is there a policy at LGA that they need to be purchased at a particular day/time, etc.?
Also, those of you who successfully purchased tickets, were you able to do so as long as the ticket counters were open? Or is there a policy at LGA that they need to be purchased at a particular day/time, etc.?
Mar 19, 2024, 9:45 pm
#37
Join Date: Nov 2010
Posts: 1,663
Did things normalize at LGA? I really want to go there right now to buy tickets but it seems like such a gamble based on the above.
Also, those of you who successfully purchased tickets, were you able to do so as long as the ticket counters were open? Or is there a policy at LGA that they need to be purchased at a particular day/time, etc.?
Also, those of you who successfully purchased tickets, were you able to do so as long as the ticket counters were open? Or is there a policy at LGA that they need to be purchased at a particular day/time, etc.?
1. Check LGA departures for Frontier. There are just a few daily
2. Calculate your arrival to Terminal A counter between 1-2 hours prior said departures
3. If you can, bring (at least copies) ID of anyone you're buying for - just in case they demand it
Kindly revert with your experience today/tomorrow. I'm about to go there myself Wednesday
Apr 14, 2024, 2:45 pm
#38
Join Date: Nov 2010
Posts: 1,663
Did things normalize at LGA? I really want to go there right now to buy tickets but it seems like such a gamble based on the above.
Also, those of you who successfully purchased tickets, were you able to do so as long as the ticket counters were open? Or is there a policy at LGA that they need to be purchased at a particular day/time, etc.?
Also, those of you who successfully purchased tickets, were you able to do so as long as the ticket counters were open? Or is there a policy at LGA that they need to be purchased at a particular day/time, etc.?
p.s. Frontier will 100% lose my patronage. Any other airline refuses to sell tickets?
Last edited by SinglePapa2; Apr 14, 2024 at 2:53 pm
Apr 14, 2024, 5:09 pm
#39
Join Date: Oct 2002
Location: TOL
Posts: 748
hard denial at LGA! Counter “supervisor”, citing “Frontier policy”, refuses to sell without all flyers being present. When I pointed to my IPad and said “why is nothing required to make purchase on this keyboard”, but you cite ID and/or presence requirement to make purchase on your keyboard - just a foot away - she just kept repeating “So do it on your IPad”
p.s. Frontier will 100% lose my patronage. Any other airline refuses to sell tickets?
p.s. Frontier will 100% lose my patronage. Any other airline refuses to sell tickets?
Apr 21, 2024, 1:25 pm
#40
Join Date: Jul 2021
Location: LAS
Programs: Hilton, Delta, Hyatt, MGM
Posts: 199
Here's a weird one. I tried booking 4 tickets at LAS for a trip in June and the agent told me that the flight is sold out for 4. I was confused as it looked wide open on EF, but when I tried pricing it out on Google Flights the price was $35 for 1 person but went up to $228 for 4. The reason for this is likely that the availability was something like So it seems as if Frontier agents are not trained and/or can't book tickets on flights with, for example, Z1 and K7. I also couldn't split us up since it would mean the other people not on my reservation wouldn't get platinum perks.
Apr 21, 2024, 5:44 pm
#41
Join Date: Oct 2002
Location: TOL
Posts: 748
Here's a weird one. I tried booking 4 tickets at LAS for a trip in June and the agent told me that the flight is sold out for 4. I was confused as it looked wide open on EF, but when I tried pricing it out on Google Flights the price was $35 for 1 person but went up to $228 for 4. The reason for this is likely that the availability was something like So it seems as if Frontier agents are not trained and/or can't book tickets on flights with, for example, Z1 and K7. I also couldn't split us up since it would mean the other people not on my reservation wouldn't get platinum perks.
Apr 21, 2024, 6:01 pm
#42
Join Date: Jul 2021
Location: LAS
Programs: Hilton, Delta, Hyatt, MGM
Posts: 199
Yep, I totally understand that part. That’s unfortunately how it works, but I was just surprised he flat out couldn’t book it.