Originally Posted by
jjbiv
I would get the names of the agents you dealt with and file a complaint with Frontier and DoT. There is no Frontier policy to require all passengers be present when purchasing tickets at the airport. Someone is making up their own policies as they go and this is the best remedy available.
Yes, that is what I would plan to do. when I bought my ticket at ORD and Lady was taking forever, I was getting ready to take names and file DOT report with actual badge names, time and date.