I did the status challenge back in May, and have to fly 5k miles before September 30 to keep it. I should have about 3000, but different parts of the site show different counts. Under "Past Trips," I see MCO-CLT/CLT-MCO round-trip for 1,000 miles and MCO-DFW/DFW-MCO round-trip for 1,966 miles. BUT, under "Recent Transactions," I see MCO-CLT for 500 miles, MCO-DFW for 983 and DFW-MCO for 983 (the CLT-MCO is missing entirely). Even better, under "My Miles" and "Distance Flown," both of those are zero. LOL

We all know the Frontier IT is... lacking. So... is there a way to reconcile all of these different numbers? And get credit for that missing flight? I don't want to lose status in a month and a half.

I would try a different browser to see if the info becomes more uniform and accurate.

If not, contact Frontier via the complaint form and explain the situation to them. I have had similar issues where they were missing awarding me miles from promos and just regular flights. Complex issues sometimes take more time, but it should be resolved.

The "Past Trips" section is probably showing total mileage for completed round trip journeys whereas the "Recent Transactions" section is showing credit by direction of travel (i.e. each one-way journey separately even if it is part of a single roundtrip reservation).

And it happened again... I'm about 2k short of miles to extend my status, so I did a r/t trip to Puerto Rico yesterday (unrelated, getting up at 2 AM, walking the streets of San Juan for five hours, and home at 10 PM nearly killed me, do not recommend). Round trip, it should be just over the 2k miles I needed.

I logged into the site this morning expecting to see my status extended, and I see the same thing happened again. I see a credit of 1,190 miles for the outbound trip (MCO - SJU), but the return trip is completely missing; it's like I never even came back. It's showing under "Past Trips" just fine, but nowhere else.

It doesn't seem possible to contact a real person by chat anymore, so I filled out the "Missing Miles" form and sent it along. Has anyone had any success with this form? Do they ever actually reply? Could there be any other reason why return flights on two separate trips now are missing from the status miles section?

The same thing just happened to me- missing miles for return flight

Quick update: A few hours after sending my "Missing Miles" form, I received an email saying "By the airline's policies, we need your account information so we can verify the account..." They asked for all the stuff already provided in the Missing Miles form (first name, last name, etc.) plus full address and date of birth. 🤔 That sounded insanely scammy to me, but I provided it anyway. That was Sunday, and there's no further progress today (Tuesday), but I guess we'll see what happens.

They asked me for the same information again once when I sent the Missing Miles Request form. I think they will eventually get back to you. I also once experienced the same situation where one of my two flights on a round trip was not credited. After sending the info in, it was corrected and my miles were credited. I hope it works out for you.

What really gets my panties in a bunch is that I was trying to get a LAS-PHX flight from last week credited via their chat, and the agent just directed me to the missing miles form. I didn't even bother to ask why the agent couldn't do it, I figured it was fruitless anyway.

Like others upthread, all the information F9 needs has already been entered in the original email. So I laboriously reentered everything. Let's see how long this takes to gain any traction towards a resolution. ...Which should be as simple as a few keystrokes to give me the paltry 500 miles.

It is amazing how Frontier used to be thought of as a friendlier Spirit. That has changed 180 degrees. If it wasn't for the fact that I'm Elite with Frontier -- that is worth something to a low roller like me -- I would have left them awhile ago.

I basically have fond memories B. U. (Before Upgrade), and horrible ones A. U. (After Upgrade). Now everything is just UGH...(Upgrade Hell). Barry should be ashamed of himself...

Final update: After providing all the information that an identity thief could want, I still haven't received another reply and have given up hope on any resolution by email. Out of frustration, I reached out to them on Twitter and was surprised to get an answer a few minutes later. The agent chatted almost in real time for a little while, then went dark... after two and a half hours, I pinged him again and got a response saying, "I've manually credited your miles, can you check and confirm?" Sure enough, they were there. He even credited a little more than I expected, though I'm not sure that was intentional.

Contacting them through Twitter ("X" or whatever nonsense now) seems to be the way to go, but don't use their regular account. They have a separate [MENTION=529261]Front[/MENTION]ierCare specifically for service issues.