And it happened again... I'm about 2k short of miles to extend my status, so I did a r/t trip to Puerto Rico yesterday (unrelated, getting up at 2 AM, walking the streets of San Juan for five hours, and home at 10 PM nearly killed me, do not recommend). Round trip, it should be just over the 2k miles I needed.

I logged into the site this morning expecting to see my status extended, and I see the same thing happened again. I see a credit of 1,190 miles for the outbound trip (MCO - SJU), but the return trip is completely missing; it's like I never even came back. It's showing under "Past Trips" just fine, but nowhere else.

It doesn't seem possible to contact a real person by chat anymore, so I filled out the "Missing Miles" form and sent it along. Has anyone had any success with this form? Do they ever actually reply? Could there be any other reason why return flights on two separate trips now are missing from the status miles section?