What really gets my panties in a bunch is that I was trying to get a LAS-PHX flight from last week credited via their chat, and the agent just directed me to the missing miles form. I didn't even bother to ask why the agent couldn't do it, I figured it was fruitless anyway.

Like others upthread, all the information F9 needs has already been entered in the original email. So I laboriously reentered everything. Let's see how long this takes to gain any traction towards a resolution. ...Which should be as simple as a few keystrokes to give me the paltry 500 miles.

It is amazing how Frontier used to be thought of as a friendlier Spirit. That has changed 180 degrees. If it wasn't for the fact that I'm Elite with Frontier -- that is worth something to a low roller like me -- I would have left them awhile ago.

I basically have fond memories B. U. (Before Upgrade), and horrible ones A. U. (After Upgrade). Now everything is just UGH...(Upgrade Hell). Barry should be ashamed of himself...