Cancelled flight
Feb 24, 2023 | 12:27 pm
#1
Original Poster
Join Date: Jan 2008
Posts: 309
Cancelled flight
My daughter and family booked tickets for May from DEN-BMI. She was just notified that the outbound flight was entirely cancelled. So she rebooked, but she had to change the return as well since they can't be gone that long. Frontier charged them for the increased cost of the flights. Can they do that? Any recourse?
Feb 24, 2023 | 1:41 pm
#2
Join Date: Jul 2021
Location: LAS
Programs: Hilton, Delta, Hyatt, MGM
Posts: 315
My daughter and family booked tickets for May from DEN-BMI. She was just notified that the outbound flight was entirely cancelled. So she rebooked, but she had to change the return as well since they can't be gone that long. Frontier charged them for the increased cost of the flights. Can they do that? Any recourse?
Feb 24, 2023 | 2:08 pm
#3
Join Date: Sep 2022
Programs: Discount Den and Delta Miles
Posts: 136
I get the cancelled flights every so often , and two weeks ago I had the same scenario. The change email is very difficult to follow if you are trying to do the changes on a cell phone. I am able to switch the flights forward on both sides with no additional costs, however the seats don't stay the same , so I have to hope for the best that I get the same seats, and I usually do. Did your daughter take a refund or cancel the flight, or half the flight, and then go back and make a new confirmation number?. Doing that will cost you money.
Feb 25, 2023 | 1:20 pm
#6
Join Date: Dec 2009
Programs: United Gold, IHG Diamond/ Ambassador/ Milestoner
Posts: 701
So they send me a message that the second half of my MCO-CLE-MCO will leave 6 hours later and request that I “confirm” the change. I go in on a second browser and find that the first half is no longer running on Thursday’s. So that leg is gone entirely. But they never told me about that little issue. My original booking is still there.
when I click on “cancel options” in their message, it says that there are no “self service” options.
This is one of my last three flights that I booked on spec and to burn my miles while I was still a 100K.
the OP ends the post with “any recourse?” Increasingly, I see the only recourse as never booking a Frontier flight.
when I click on “cancel options” in their message, it says that there are no “self service” options.
This is one of my last three flights that I booked on spec and to burn my miles while I was still a 100K.
the OP ends the post with “any recourse?” Increasingly, I see the only recourse as never booking a Frontier flight.
Feb 27, 2023 | 6:33 am
#7
Join Date: Dec 2022
Location: Orlando, FL
Programs: Frontier (50k), Southwest, Wyndham (Diamond), Hyatt (Discoverist), National (Executive), Amex (Plat)
Posts: 186
I had a change email for a r/t MCO-MKE trip that I had second thoughts about and cancelled it instead of accepting the change. A full refund hit my card in about five days, it was pretty straightforward and easy. That was about two weeks ago, though, and it's hard telling what their IT did to break the site since then.
Feb 27, 2023 | 9:26 am
#8
Join Date: Sep 2022
Programs: Discount Den and Delta Miles
Posts: 136
I just now was notified of a Frontier flight change of 2 hours and 30 minutes. I selected the option to cancell the entire itinerary for credit. The page advised me I would receive a credit, then I checked and saw that I was in facted booked into the flight that I did not want, no mention of the cancellation for credit. Then I had also tried to use the 50 dollar voucher from a flight cancellation three weeks earlier, and the voucher had been showing as no value from the moment it was issued. Now that vouched showed as having value--.14 cents. The Flyfrontier website appears to be in chaos. FAA complaints may be the only solution , and even that may be futile.