Family pooling
Oct 27, 2022, 11:17 am
#1
Original Poster
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Family pooling
How do I book a flight using family pooled miles?
I have less than 10k miles but have over 20k pooled miles. I am the head of the pool. I'm trying to book an 10k award ticket but the system says I don't have enough miles. How do I redeem pooled miles?
TIA
I have less than 10k miles but have over 20k pooled miles. I am the head of the pool. I'm trying to book an 10k award ticket but the system says I don't have enough miles. How do I redeem pooled miles?
TIA
Oct 27, 2022, 8:48 pm
#2
Join Date: Dec 2015
Programs: AS MVP 100K, DL Platinum,WN A-list, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 264
You are supposed to pool miles automatically from family pool.
That function is partially broken ever since Frontier 'upgraded' their system a few weeks ago.
To by-pass their stupid IT implementation, you need to have sufficient miles in your individual account (doesn't get more stupid than that, what's the point of family pool), and then they can family pool
That function is partially broken ever since Frontier 'upgraded' their system a few weeks ago.
To by-pass their stupid IT implementation, you need to have sufficient miles in your individual account (doesn't get more stupid than that, what's the point of family pool), and then they can family pool
Nov 14, 2022, 7:41 pm
#4
Join Date: Jan 2022
Posts: 69
Haven’t been able to book with family pool miles. Tried chat line every day for past five days. Each time, while I think an agent is working on solving my issue, I am left hanging now knowing whether I have been disconnected. Sent a complaint on website form, no response. Tried messenger on Facebook, still no help. Customer service line rings busy. I am at wits end.
Dec 12, 2022, 3:51 pm
#5
Join Date: Jun 2012
Posts: 6
Success! Stumbled upon a workaround
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
Dec 14, 2022, 8:34 am
#6
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,423
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I'm probably going to need this work around before the end of the month to book an award ticket while I'm still a 100K.
May 1, 2023, 3:43 pm
#7
Join Date: May 2023
Posts: 1
GREAT success!
GREAT Success! Thanks!
I needed a measly 200 more Frontier points to book, and although I had 25k more in the pool, I just couldn't book with points.
I used this method by opening a different browser after reading this post and got it booked right away!
PTL!
I needed a measly 200 more Frontier points to book, and although I had 25k more in the pool, I just couldn't book with points.
I used this method by opening a different browser after reading this post and got it booked right away!
PTL!
May 2, 2023, 6:41 am
#8
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Welcome to FlyerTalk!
Aug 14, 2023, 6:12 pm
#9
Join Date: Aug 2023
Posts: 1
Thank you!
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I can't believe this is still an issue (oh wait, yes I can). Your work around worked like a charm as I had the same issue. THANK YOU for saving me so much time and headache!
Sep 17, 2023, 9:46 am
#11
Join Date: Jun 2016
Posts: 127
Sep 17, 2023, 4:45 pm
#12
Ambassador: Alaska Airlines
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,863
No. It is 100% first in first out. Even states so in the terms. https://www.flyfrontier.com/myfronti...Family_Pooling
Jan 30, 2024, 9:19 am
#13
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
I just tried this, and got the "not enough miles" message. Did I do it wrong, or this work around obsolete?
Edit: I got it to work. Was some other issue.
Edit: I got it to work. Was some other issue.
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
Last edited by hobo13; Apr 1, 2024 at 11:19 am
Mar 27, 2024, 9:18 pm
#14
Join Date: Mar 2024
Posts: 2
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book.
I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround.
1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles.
2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal.
Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected.
Hope this helps someone!