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Family pooling
How do I book a flight using family pooled miles?
I have less than 10k miles but have over 20k pooled miles. I am the head of the pool. I'm trying to book an 10k award ticket but the system says I don't have enough miles. How do I redeem pooled miles? TIA |
You are supposed to pool miles automatically from family pool.
That function is partially broken ever since Frontier 'upgraded' their system a few weeks ago. To by-pass their stupid IT implementation, you need to have sufficient miles in your individual account (doesn't get more stupid than that, what's the point of family pool), and then they can family pool |
Typical Frontier, sigh.
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Originally Posted by Troopers
(Post 34715238)
Typical Frontier, sigh.
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Success! Stumbled upon a workaround
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book. I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround. 1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles. 2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal. Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected. Hope this helps someone! |
Originally Posted by hopotongs
(Post 34828640)
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book. I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround. 1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles. 2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal. Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected. Hope this helps someone! |
GREAT success!
GREAT Success! Thanks!
I needed a measly 200 more Frontier points to book, and although I had 25k more in the pool, I just couldn't book with points. I used this method by opening a different browser after reading this post and got it booked right away! PTL! |
Originally Posted by DigitalDove
(Post 35216526)
GREAT Success! Thanks!
I needed a measly 200 more Frontier points to book, and although I had 25k more in the pool, I just couldn't book with points. I used this method by opening a different browser after reading this post and got it booked right away! PTL! |
Thank you!
Originally Posted by hopotongs
(Post 34828640)
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book. I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround. 1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles. 2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal. Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected. Hope this helps someone! I can't believe this is still an issue (oh wait, yes I can). Your work around worked like a charm as I had the same issue. THANK YOU for saving me so much time and headache! |
Is there any way to specify what account miles come out of from a booking made with pooled miles?
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Originally Posted by ANC RED-EYE
(Post 35587624)
Is there any way to specify what account miles come out of from a booking made with pooled miles?
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Originally Posted by lidosjawn
(Post 35588484)
No. It is 100% first in first out. Even states so in the terms. https://www.flyfrontier.com/myfronti...Family_Pooling
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I just tried this, and got the "not enough miles" message. Did I do it wrong, or this work around obsolete?
Edit: I got it to work. Was some other issue.
Originally Posted by hopotongs
(Post 34828640)
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book. I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround. 1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles. 2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal. Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected. Hope this helps someone! |
Originally Posted by hopotongs
(Post 34828640)
I ran into this same issue myself over the last several weeks. I wanted to book 4 tickets, 10k points each, travelling on the same PNR, so I needed 40k points total to book it.
I personally had around 29k points in my account, with the rest of my pool with approximately 11k points combined, so I definitely had enough to book. I logged in. The top right corner showed my 29k points. I searched for my itinerary, but got the same error message when trying to proceed with booking. After hours trying to chat with customer service, I accidentally stumbled upon a workaround. 1. When you browse to the Frontier website, the key is that you make sure that you're not initially logged in. Enter the desired itinerary in the search box on the home page and select that you want to pay in miles. 2. After you choose the itinerary you desire, the website should then prompt you for your login details. Proceed to book as normal. Doing it this way, I did not get the same error message about insufficient miles, even though the top right corner showed the same 29k. I was able to book my 40k point itinerary successfully. Miles were deducted from my account and the other pooled members' accounts as expected. Hope this helps someone! |
That worked!
Thanks for that info. Waited forever with Frontier chat but while waiting followed your instruction and it worked perfectly!
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