fracyd

Hello All,
I'm wondering if anyone else has had the problem I am having with Frontier Airlines abruptly deleting all the miles in my Early Returns account? I've searched their web site which is suddenly very user un-friendly. I've called and written them and gotten no response whatsoever. I can't even reach a human on the phone.

Here's the background: About a month ago, I received an email message from Frontier saying that their Early Returns Program is changing. Specifically, that after March 7, 2015, all miles in Early Returns accounts will expire in six months unless you earn or buy more miles between March 7 and May 7, in which case they will expire six months from the day the new miles are earned.

Last week all the miles in my account suddenly vanished. Is anyone having the same problem? Does anyone have ideas about where I go now with this? Any answers are appreciated.

D98lakefan

here is the number to the cooperate office customer relations 1800-432-1359 open monday through friday

rsteinmetz70112

Had you earned or bought a mile in the last 6 months?

Often1

Won't the miles reappear (be credited back) if you earn between now and May 7?

What did they say when you called?

Tanic

I received the email from F9 on Feb 4, 2015. All my miles are still there as of today.

"Changes to EarlyReturns® Mileage Expiration
Beginning March 7, 2015, you'll need to earn miles using your EarlyReturns account every six months in order to keep the miles that are currently in your account.

The good news, your miles don't need to expire! Just keep earning and you can keep them. Any miles you have earned, or continue to earn, will not expire as long as you continue to earn miles every six months. Unredeemed mileage accumulated in your account will expire at the end of the six-month period after your last activity date. For example, if you don't acquire new miles by September 7, 2015, the miles you've accrued through March 6, 2015 will expire on September 7, 2015 and won't be available for use."

nobodyherebutme

I think your miles are in my account

When they switched systems, my YTD segments disappeared too. But since then, they did something which more than restored them. My account now shows about 30 YTD segments and 30,000 YTD miles. The total hasn't changed though. But maybe I've already qualified for Elite status for 2016.

fracyd

I've tried that number numerous times and never get a human or an option menu. Just a recording that says their call volume is higer than usual and the wait will be longer. I've waited and waited and waited for nothing.

fracyd

Yes, last September 2014.

fracyd

I was never able to reach a human nor an option menu every time I called.

fracyd

That's the exact same email I received. My miles should have remained until Sept. 7, 2015 but as I said, they suddenly vanished last week. Watch your account as yours may vanish too.

fracyd

When did yours disappear and when did they reappear?

nobodyherebutme

It's hard to tell what comment you were responding to. But if this is the last time you flew Frontier, then your miles may have expired because you did not have any activity on your account for 6 months.

That's not to say that Frontier doesn't have issues with the new system. My last flight was sometime in February. But when the new site went online, it showed me as having not flown this year. Then, a week or so later, my account showed a whole bunch of YTD segments and miles that I didn't actually fly.

D98lakefan

i have called that number before and got ahold of someone its probably flooded with all there problems now this airline is so shady these days

nor4

Does anybody know the previous mile retention policy? How long could you go without a flight or miles posted or deducted from an account before the account was emptied of miles?

nobodyherebutme

Previous mile retention was 18 months.