Web Site Down?
Aug 5, 2011, 7:58 am
#32
Join Date: Jul 2011
Posts: 6
Website is worthless on a CPU but if you access it via mobile, it works fine.
Just booked a ticket.
Aug 5, 2011, 10:49 pm
#33
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
Found that interesting as well... notifying customers via Facebook, but not writing simple HTML for their own home page. It seems to me that the right hand and left hand have no idea what either is doing... i.e. Marketing vs. Technical Dept.
Sep 9, 2011, 11:38 am
#34
Join Date: Jan 2008
Posts: 3,638
Problems again, today.
Search engine just times out, no matter the browser.
Could the problem be that the route being searched is being discontinued?
Search engine just times out, no matter the browser.
The web address you entered could not be found[more information]You were trying to go to https://booking.frontierairlines.com...rrorForward.do
The error could be the result of a variety of things, from typing errors in the web address to DNS issues with the requested web address.
The error could be the result of a variety of things, from typing errors in the web address to DNS issues with the requested web address.
Sep 9, 2011, 6:10 pm
#36
Join Date: Feb 2009
Location: I80
Programs: N23344
Posts: 173
Management wants customers to book from the website but the website doesn't work so customers book from Expedia or the like, which cost the company more. Wouldn't it be cheaper to redo the whole website? They inherited the Midwest site which had more capabilities why didn't they use the services of the that site?
Sep 9, 2011, 6:36 pm
#37
Join Date: Oct 2004
Posts: 2,653
Management wants customers to book from the website but the website doesn't work so customers book from Expedia or the like, which cost the company more. Wouldn't it be cheaper to redo the whole website? They inherited the Midwest site which had more capabilities why didn't they use the services of the that site?
Changing to a new website platform is a huge project, and while I hope it is in the works, I don't want them to make it worse by cramming something in.
Sep 11, 2011, 4:18 pm
#38
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,708
Well, I just got a check-in email from Frontier, dated today at 2:21 PM...
...for a flight which I took yesterday at 3:15 PM.
So, yeah, I'd say Frontier has some work to do on their website and with IT in general.
...for a flight which I took yesterday at 3:15 PM.
So, yeah, I'd say Frontier has some work to do on their website and with IT in general.
Sep 14, 2011, 1:54 pm
#40
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,708
...and now it's Wednesday, I haven't heard a response, and I have no check-in e-mail for my flight this evening. No doubt I'll get the check-in e-mail...tomorrow.
Sep 14, 2011, 2:50 pm
#41
Join Date: Oct 2009
Location: Chicago
Posts: 344
Interestingly, I got a PM from MostlyAir on Sunday inquiring about this Frontier faux pas and promising to look into it...
...and now it's Wednesday, I haven't heard a response, and I have no check-in e-mail for my flight this evening. No doubt I'll get the check-in e-mail...tomorrow.
...and now it's Wednesday, I haven't heard a response, and I have no check-in e-mail for my flight this evening. No doubt I'll get the check-in e-mail...tomorrow.
The problem may be that your email provider didn't release the email to you until the next day, which is one usual culprit. I use to work for the email team, but now I'm in planning. I'll let you know when I hear something. In the mean time let us know if you receive the other email late, forward it onto me again and we'll add it to the ticket.
Sep 15, 2011, 8:04 am
#43
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,708
I initially looked at the sender name and actual send time and when I didn't see anything fishy there I moved it to the email people. Sorry I didn't follow up. It may take time to find the source of the problem so don't hold your breathe.
The problem may be that your email provider didn't release the email to you until the next day, which is one usual culprit. I use to work for the email team, but now I'm in planning. I'll let you know when I hear something. In the mean time let us know if you receive the other email late, forward it onto me again and we'll add it to the ticket.
The problem may be that your email provider didn't release the email to you until the next day, which is one usual culprit. I use to work for the email team, but now I'm in planning. I'll let you know when I hear something. In the mean time let us know if you receive the other email late, forward it onto me again and we'll add it to the ticket.
Sep 16, 2011, 4:30 pm
#44
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,708
Haven't received the other email yet. My provider does have a quarantine area for suspicious emails, but nothing from Frontier has ever appeared there. It does appear odd that F9 would be the only airline that can't get an email through - no problems with UA, DL, AA or US - so that would indicate to me a problem originating with F9.
Sep 19, 2011, 2:08 pm
#45
Join Date: Jan 2008
Posts: 3,638
Customers are complaining about the website's search engine timing out, but it's obvious that the problem occurs when searching for an itinerary where at least one of the segments involves a discontinued route/market. Since many of the soon-to-be discontinued routes and markets are still viable for at least another month, it's probably a challenge.
They need to program the system so that instead of it searching endlessly and timing out, a message pops up that there is no service available for the XXX-XXX part of the itinerary, for the dates being searched.
They need to program the system so that instead of it searching endlessly and timing out, a message pops up that there is no service available for the XXX-XXX part of the itinerary, for the dates being searched.