frontier policy flight delayed/canceled
Mar 1, 2011 | 5:08 pm
#1
Original Poster
Join Date: Mar 2011
Posts: 4
frontier policy flight delayed/canceled
Hi all,
I apologize if this has been asked before, i tried searching a couple different ways. I'll be flying LGA-ASE(via DEN) later this month. I did it last year with zero problem , but it seems like there's a lot more weather this year(both east coast and Colorado) so I wondering what frontiers policy is if I don't make the connection.
I'm flying the 5:30pm flight out of LGA, then taking the 9:30pm flight out of Den(last ASE flight of the day). The two problems I can envision are either:
--my flight gets delayed out of LGA and I don't get into Den until after the 9:30 flight has left(happened last night 2/28 for example)
--that I make it to Den in time but the ASE flight never happens(for whatever reason)
Either way the end result is that I'm stuck in Denver at 9:30 pm or later. What is frontiers "obligation" to me, and how do they generally handle situations like that. Thanks so much!
I apologize if this has been asked before, i tried searching a couple different ways. I'll be flying LGA-ASE(via DEN) later this month. I did it last year with zero problem , but it seems like there's a lot more weather this year(both east coast and Colorado) so I wondering what frontiers policy is if I don't make the connection.
I'm flying the 5:30pm flight out of LGA, then taking the 9:30pm flight out of Den(last ASE flight of the day). The two problems I can envision are either:
--my flight gets delayed out of LGA and I don't get into Den until after the 9:30 flight has left(happened last night 2/28 for example)
--that I make it to Den in time but the ASE flight never happens(for whatever reason)
Either way the end result is that I'm stuck in Denver at 9:30 pm or later. What is frontiers "obligation" to me, and how do they generally handle situations like that. Thanks so much!
Mar 1, 2011 | 5:16 pm
#2
Join Date: Oct 2009
Location: DCA
Programs: US CP, CO PE, Avis First, National EE
Posts: 232
I'm not quite sure of the answer to your question, you should review the contract of carriage on Frontier. You mentioned weather, and typically the airline isn't obligated to provide lodging or other consideration to you if a delay or cancellation is due to weather.
If you're as concerned as you seem with any problem with you trip I would recommend travel insurance. You can go to Insuremytrip.com and compare different plans. I often buy travel insurance when I gauge possibility of risk to be high (certain places in winter, international travel, etc). I often go for a "Pack and Go" Policy through Travelguard that runs me around $20 total and covers for delay, missed connection, luggage, medical expenses, etc. That policy DOES NOT pay for trip cancellation and some other things. You should look at your options... $20 saves me piece of mind when I'm worried about things like you mention.
DCAMatt
If you're as concerned as you seem with any problem with you trip I would recommend travel insurance. You can go to Insuremytrip.com and compare different plans. I often buy travel insurance when I gauge possibility of risk to be high (certain places in winter, international travel, etc). I often go for a "Pack and Go" Policy through Travelguard that runs me around $20 total and covers for delay, missed connection, luggage, medical expenses, etc. That policy DOES NOT pay for trip cancellation and some other things. You should look at your options... $20 saves me piece of mind when I'm worried about things like you mention.
DCAMatt
Hi all,
I apologize if this has been asked before, i tried searching a couple different ways. I'll be flying LGA-ASE(via DEN) later this month. I did it last year with zero problem , but it seems like there's a lot more weather this year(both east coast and Colorado) so I wondering what frontiers policy is if I don't make the connection.
I'm flying the 5:30pm flight out of LGA, then taking the 9:30pm flight out of Den(last ASE flight of the day). The two problems I can envision are either:
--my flight gets delayed out of LGA and I don't get into Den until after the 9:30 flight has left(happened last night 2/28 for example)
--that I make it to Den in time but the ASE flight never happens(for whatever reason)
Either way the end result is that I'm stuck in Denver at 9:30 pm or later. What is frontiers "obligation" to me, and how do they generally handle situations like that. Thanks so much!
I apologize if this has been asked before, i tried searching a couple different ways. I'll be flying LGA-ASE(via DEN) later this month. I did it last year with zero problem , but it seems like there's a lot more weather this year(both east coast and Colorado) so I wondering what frontiers policy is if I don't make the connection.
I'm flying the 5:30pm flight out of LGA, then taking the 9:30pm flight out of Den(last ASE flight of the day). The two problems I can envision are either:
--my flight gets delayed out of LGA and I don't get into Den until after the 9:30 flight has left(happened last night 2/28 for example)
--that I make it to Den in time but the ASE flight never happens(for whatever reason)
Either way the end result is that I'm stuck in Denver at 9:30 pm or later. What is frontiers "obligation" to me, and how do they generally handle situations like that. Thanks so much!
Mar 1, 2011 | 6:41 pm
#3
Original Poster
Join Date: Mar 2011
Posts: 4
Fair point on the trip insurance, but I see nothing close to the $20 you mention, more in the $100s.
I'm still curious how frontier would handle either situation and i can envision they might have different protocols depending on which of the two (hypothetical) circumstances would leave me stuck in Den. And I assume they would still have some obligation to get me to my destination the next day?
I'm still curious how frontier would handle either situation and i can envision they might have different protocols depending on which of the two (hypothetical) circumstances would leave me stuck in Den. And I assume they would still have some obligation to get me to my destination the next day?
Mar 1, 2011 | 7:08 pm
#4
Join Date: Oct 2004
Posts: 2,653
This is probably a pretty good rule of thumb:
If you miss your connection because of a weather or ATC delay, Frontier will book you on the next available flight, but if that involves a stay at the connecting city, you will not be reimbursed.
If you miss your connection because of non-weather/non-ATC reasons such as mechanical or crew, they are typically obligated to put you up if stranded.
Before you leave LGA, if it's clear you will or are in grave danger of being stranded in DEN (no matter the reason) you can ask them to move you to the next day if available. I've seen agents offer this, but you may have to ask if the agent is busy or distracted.
If you miss your connection because of a weather or ATC delay, Frontier will book you on the next available flight, but if that involves a stay at the connecting city, you will not be reimbursed.
If you miss your connection because of non-weather/non-ATC reasons such as mechanical or crew, they are typically obligated to put you up if stranded.
Before you leave LGA, if it's clear you will or are in grave danger of being stranded in DEN (no matter the reason) you can ask them to move you to the next day if available. I've seen agents offer this, but you may have to ask if the agent is busy or distracted.