Frontier and social media
Dec 15, 2010 | 12:42 pm
#1
Original Poster
Join Date: Jan 2008
Posts: 3,638
Frontier and social media
http://boardingarea.com/blogs/things...with-frontier/
Sometimes it's easier to get an immediate response on urgent issue than waiting on the phone for extended period of time.
www.twitter.com/frontiercare
Sometimes it's easier to get an immediate response on urgent issue than waiting on the phone for extended period of time.
www.twitter.com/frontiercare
Apr 5, 2011 | 3:25 pm
#2
Original Poster
Join Date: Jan 2008
Posts: 3,638
As knope posted in another thread, Frontier is doing a good job using twitter to very effectively resolve customer issues and retain business.
Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.
Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.
From one appreciative customer:
Good job Frontier. ^
Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.
Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.
From one appreciative customer:
Wow @FrontierCare - AWESOME job! They called ME, fixed my issue, followed up w/ email. Other airlines could learn... Thanks!
Oct 18, 2011 | 12:29 pm
#3
Original Poster
Join Date: Jan 2008
Posts: 3,638
From Radian6
http://www.radian6.com/blog/2011/10/...make-it-right/
Register for Webinar with Frontier's Manager of Social Media...
https://radian6.adobeconnect.com/_a9...gn-id=blogpost
http://www.radian6.com/blog/2011/10/...make-it-right/
Register for Webinar with Frontier's Manager of Social Media...
https://radian6.adobeconnect.com/_a9...gn-id=blogpost
Oct 18, 2011 | 2:01 pm
#4
Join Date: Aug 2007
Posts: 325
As knope posted in another thread, Frontier is doing a good job using twitter to very effectively resolve customer issues and retain business.
Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.
Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.
From one appreciative customer:
Good job Frontier. ^
Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.
Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.
From one appreciative customer:
Good job Frontier. ^
Oct 18, 2011 | 2:36 pm
#5
Join Date: Sep 2000
Location: Denver, Colorado
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Posts: 1,589
Oct 18, 2011 | 3:43 pm
#6
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Join Date: Jan 2008
Posts: 3,638