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-   -   Frontier and social media (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program/1160356-frontier-social-media.html)

mke9499 Dec 15, 2010 12:42 pm
Frontier and social media
 
http://boardingarea.com/blogs/things...with-frontier/

Sometimes it's easier to get an immediate response on urgent issue than waiting on the phone for extended period of time.

www.twitter.com/frontiercare

mke9499 Apr 5, 2011 3:25 pm
As knope posted in another thread, Frontier is doing a good job using twitter to very effectively resolve customer issues and retain business.

Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.

Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.

From one appreciative customer:

Wow @FrontierCare - AWESOME job! They called ME, fixed my issue, followed up w/ email. Other airlines could learn... Thanks!
Good job Frontier. ^

mke9499 Oct 18, 2011 12:29 pm
From Radian6

http://www.radian6.com/blog/2011/10/...make-it-right/

Register for Webinar with Frontier's Manager of Social Media...

https://radian6.adobeconnect.com/_a9...gn-id=blogpost

volvo99 Oct 18, 2011 2:01 pm
Originally Posted by mke9499 (Post 16166422)
As knope posted in another thread, Frontier is doing a good job using twitter to very effectively resolve customer issues and retain business.

Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.

Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.

From one appreciative customer:



Good job Frontier. ^
So is this the future of social media...a tool to resolve customer issues without going through the normal complaint resolution process? How soon until it becomes a ranting soapbox for those not patient enough to recieve a researched answer from the service resolution staff?

Daze Oct 18, 2011 2:36 pm
Originally Posted by volvo99 (Post 17295440)
How soon until it becomes a ranting soapbox for those not patient enough to recieve a researched answer from the service resolution staff?
We already have FT for that. :)

mke9499 Oct 18, 2011 3:43 pm
Originally Posted by volvo99
How soon until it becomes a ranting soapbox for those not patient enough to recieve a researched answer from the service resolution staff?
Originally Posted by Daze (Post 17295632)
We already have FT for that. :)
LOL


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