Originally Posted by
mke9499
As knope posted in another thread, Frontier is doing a good job using twitter to very effectively resolve customer issues and retain business.
Just quickly glancing through tweets, once can see how they turn very disgruntled and frustrated customers into appreciative fans of F9.
Tweeting is primarily @flyfrontier and @FrontierCare. Frontier VP Daniel Shurz (@wandererurban) also keeps an eye on things.
From one appreciative customer:
Good job Frontier. ^
So is this the future of social media...a tool to resolve customer issues without going through the normal complaint resolution process? How soon until it becomes a ranting soapbox for those not patient enough to recieve a researched answer from the service resolution staff?