Frontier 1,500 signup missing miles
Jan 27, 2010, 5:02 am
#18
Join Date: Aug 2005
Location: Chesterfield, VA
Programs: Priority Club RA, UA 2P
Posts: 137
Sent an e-mail in early January - received a reply that it would be 1/15/10 for the extra 1000 miles --> nothing
Sent another e-mail last week --> no reply
Called yesterday --> received miles by the end of the day
Sent another e-mail last week --> no reply
Called yesterday --> received miles by the end of the day
Jan 27, 2010, 9:29 am
#19
Join Date: Oct 2009
Location: Baltimore
Posts: 10
emailed them 1/19. Received reply 1/25 saying "Good to hear from you. We're happy to help. These miles have been adjusted to reflect the additional 1,000 per member. Please allow 24-48 hours for this to be reflected online."
Miles posted 1/26.
Addendum:
This is what I had actually emailed:
Subject: Missing miles for new members xxxxxxxxxx, xxxxxxxxxx, xxxxxxxxxxx
Hello,
My family and I just signed up for Frontier Airlines Early Returns Rewards.
John Smith xxxxxxxxxxx
Jane Smith xxxxxxxxxxx
John Smith, Jr. xxxxxxxxxx
We responded to the following offer:
http://www.frontierairlines.com/fron...rms-conditions
EARN
Join EarlyReturns online before 12/31/2009 and earn an additional 1500 bonus miles:
* New accounts only
* Application must be submitted by 11:59pm MST 12/31/2009 via FrontierAirlines.com
* Bonus miles do not count towards tier qualification
Join Now
It appears that each of us were only given the "standard" 500 miles, and not the 1500 bonus miles. Please correct this. Thank you.
John Smith
Miles posted 1/26.
Addendum:
This is what I had actually emailed:
Subject: Missing miles for new members xxxxxxxxxx, xxxxxxxxxx, xxxxxxxxxxx
Hello,
My family and I just signed up for Frontier Airlines Early Returns Rewards.
John Smith xxxxxxxxxxx
Jane Smith xxxxxxxxxxx
John Smith, Jr. xxxxxxxxxx
We responded to the following offer:
http://www.frontierairlines.com/fron...rms-conditions
EARN
Join EarlyReturns online before 12/31/2009 and earn an additional 1500 bonus miles:
* New accounts only
* Application must be submitted by 11:59pm MST 12/31/2009 via FrontierAirlines.com
* Bonus miles do not count towards tier qualification
Join Now
It appears that each of us were only given the "standard" 500 miles, and not the 1500 bonus miles. Please correct this. Thank you.
John Smith
Last edited by NewfromMaryland; Jan 28, 2010 at 5:38 am
Jan 29, 2010, 8:42 pm
#21
Join Date: Jan 2007
Posts: 114
I sent Frontier another email 2 days ago notifying them that points still hadn't posted. I got a reply today saying they would post within 24-48hrs and they posted this evening. So it might be worth a followup email for those of you who haven't gotten your miles yet.
Jan 29, 2010, 11:44 pm
#22
Join Date: Feb 2009
Posts: 3,737
Got all my points today 3 days after e-mailing them. Here is the return e-mail:
Good to hear from you. We are working on getting all the new accounts updated with the correct amount of bonus miles. The bonus miles for signing up for an Early Returns account are now been added to your account. Please allow 24-48 hours for them to post online. There was an error in the system, which caused all of these accounts to only post 500 miles instead of the 1,500 promotion. We thank you for your patience while we get all the new accounts updated.
Thank you,
Carolyn M
EarlyReturns – Denver
P: 1 866-263-2759
F: 720-374-4622
E: [email protected]
Good to hear from you. We are working on getting all the new accounts updated with the correct amount of bonus miles. The bonus miles for signing up for an Early Returns account are now been added to your account. Please allow 24-48 hours for them to post online. There was an error in the system, which caused all of these accounts to only post 500 miles instead of the 1,500 promotion. We thank you for your patience while we get all the new accounts updated.
Thank you,
Carolyn M
EarlyReturns – Denver
P: 1 866-263-2759
F: 720-374-4622
E: [email protected]
Jan 31, 2010, 8:13 am
#26
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,704
It was your email. I waited until yesterday to send that email. Of course they won't respond until Monday, and my account is staying at 500. Now I will see how long it takes for mine to be corrected.
Feb 5, 2010, 8:47 pm
#29
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,704
