Frontier 1,500 signup missing miles

Old Jan 15, 10, 9:58 pm
  #1  
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Join Date: Sep 2009
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Frontier 1,500 signup missing miles

Frontier was supposed to post the 1,000 miles outstanding by today.

Any reports of receipt yet or is your account still showing 500 miles?
AA_CPA is offline  
Old Jan 15, 10, 10:32 pm
  #2  
 
Join Date: Feb 2009
Posts: 3,465
Same here, only got 500 and cannot transfer them into delta skymiles since you need 1,000 I think.
Astrophsx is offline  
Old Jan 15, 10, 10:38 pm
  #3  
 
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
Ditto here. Have sent a message Frontier but have not had any response.
deant is offline  
Old Jan 16, 10, 12:34 am
  #4  
 
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,770
Still only 500.
Tiki is offline  
Old Jan 16, 10, 12:47 am
  #5  
 
Join Date: Feb 2008
Location: Spring, TX
Programs: UA Silver, AA, Delta, SPG Gold, Marriott Sil., Hilton Gold, Hyatt Platinum, PC Platinum Ambassador
Posts: 285
Only 500 so far...I assumed the other 1000 would roll in at a later date.
SJS58 is offline  
Old Jan 16, 10, 1:30 am
  #6  
 
Join Date: Nov 2007
Location: SF Bay Area
Posts: 306
I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:

"We are working on getting all the new accounts
updated with the correct amount of bonus miles. All of the bonus miles
for signing up for an Early Returns account should be entered by the end
of next week. (January 22nd 2010) There was an error in the system,
which caused all of these accounts to only post 500 miles instead of the
1,500 promotion. We thank you for your patience while we get all the
new accounts updated."
friedice is offline  
Old Jan 16, 10, 8:26 am
  #7  
 
Join Date: Oct 2006
Location: Tucson
Programs: UA 1K, HH Diamond, Club Carlson Gold, AA, BA, US
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Originally Posted by friedice View Post
I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:

"We are working on getting all the new accounts
updated with the correct amount of bonus miles. All of the bonus miles
for signing up for an Early Returns account should be entered by the end
of next week. (January 22nd 2010) There was an error in the system,
which caused all of these accounts to only post 500 miles instead of the
1,500 promotion. We thank you for your patience while we get all the
new accounts updated."
Thanks for the update. I'm still showing 500, too.
tusflyer is offline  
Old Jan 16, 10, 11:12 am
  #8  
 
Join Date: Jan 2010
Location: Montreal
Posts: 10
Hey guys, I am still at 500 as well
cKristina is offline  
Old Jan 16, 10, 11:44 am
  #9  
 
Join Date: Dec 2007
Location: Half time in PDX, Half time in Ajijic, Mexico. Near GDL
Programs: AA Platinum
Posts: 179
Thanks for the update Friedice. I'm waiting too.
ttervooren is offline  
Old Jan 16, 10, 12:39 pm
  #10  
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Originally Posted by friedice View Post
I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:
"
Cheers for that! Their contact to me said 15 Jan - must have been a significant "error in their system."
AA_CPA is offline  
Old Jan 18, 10, 11:18 am
  #11  
 
Join Date: Dec 2009
Location: MCO
Posts: 1,311
Emailed [email protected] and got my full 1500

I emailed customer service on Saturday and received the following reply:

"Good to hear from you. We're happy to help. We updated your mileage
information as you requested. Your new balance will be reflected online
in 24 to 48 hours. To view your account online, please visit
www.FrontierAirlines.com and sign in at the upper right-hand corner of
our home page."

Sure enough, the missing 1000 posted and now I have the 1500 originally promised.
moretimeoffguy is offline  
Old Jan 21, 10, 2:11 pm
  #12  
 
Join Date: Nov 2008
Location: HNL
Posts: 781
I have sent multiple emails over the past couple of weeks and have had no response from them. Anyone else still waiting on these miles?
saacman5033 is offline  
Old Jan 22, 10, 4:31 am
  #13  
 
Join Date: Dec 2007
Programs: UA 1K, Marriott Plat, and a mug on the wall at the local brewpub
Posts: 259
I just checked. Still at 500 and waiting.

bd


Originally Posted by saacman5033 View Post
I have sent multiple emails over the past couple of weeks and have had no response from them. Anyone else still waiting on these miles?
boomdog is offline  
Old Jan 24, 10, 10:41 am
  #14  
nsr
 
Join Date: Jun 2006
Posts: 794
Also got the 1500 after sending an email (took them a week to get back to me). Looks like no email, no miles
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Old Jan 24, 10, 11:38 am
  #15  
 
Join Date: Dec 2009
Location: MCO
Posts: 1,311
Originally Posted by nsr View Post
Also got the 1500 after sending an email (took them a week to get back to me). Looks like no email, no miles
My first email to them got no response. I believe it's because I sent it to them from an account other than the one on record--oops. Still odd to get absolutely no response at all.

The 2nd email was sent from the account on record. So, possibly double-check which email address you have on record and re-send from it. Couldn't hurt.
moretimeoffguy is offline  

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