Frontier 1,500 signup missing miles
 

Frontier was supposed to post the 1,000 miles outstanding by today.

Any reports of receipt yet or is your account still showing 500 miles?

Same here, only got 500 and cannot transfer them into delta skymiles since you need 1,000 I think.

Ditto here. Have sent a message Frontier but have not had any response.

Still only 500.

Only 500 so far...I assumed the other 1000 would roll in at a later date.

I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:

"We are working on getting all the new accounts
updated with the correct amount of bonus miles. All of the bonus miles
for signing up for an Early Returns account should be entered by the end
of next week. (January 22nd 2010) There was an error in the system,
which caused all of these accounts to only post 500 miles instead of the
1,500 promotion. We thank you for your patience while we get all the
new accounts updated."

Thanks for the update. I'm still showing 500, too.

Hey guys, I am still at 500 as well

Thanks for the update Friedice. I'm waiting too.

Cheers for that! Their contact to me said 15 Jan - must have been a significant "error in their system."

Emailed [email protected] and got my full 1500
 

I emailed customer service on Saturday and received the following reply:

"Good to hear from you. We're happy to help. We updated your mileage
information as you requested. Your new balance will be reflected online
in 24 to 48 hours. To view your account online, please visit
www.FrontierAirlines.com and sign in at the upper right-hand corner of
our home page."

Sure enough, the missing 1000 posted and now I have the 1500 originally promised.

I have sent multiple emails over the past couple of weeks and have had no response from them. Anyone else still waiting on these miles?

I just checked. Still at 500 and waiting.

bd

Also got the 1500 after sending an email (took them a week to get back to me). Looks like no email, no miles :td:

My first email to them got no response. I believe it's because I sent it to them from an account other than the one on record--oops. Still odd to get absolutely no response at all.

The 2nd email was sent from the account on record. So, possibly double-check which email address you have on record and re-send from it. Couldn't hurt.