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Problems with 2FA (Two-Factor Authentication)

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Problems with 2FA (Two-Factor Authentication)

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Old Apr 30, 2025 | 3:34 pm
  #1  
cr7L
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Problems with 2FA (Two-Factor Authentication)
Anyone else having this issue? All of a sudden I am not receiving 2FA texts, so I cant log in.
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Old Apr 30, 2025 | 5:20 pm
  #2  
FinOWE
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I have seen this issue in the past. Had to contact CS to disable 2FA.
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Old May 1, 2025 | 11:08 pm
  #3  
harry15
 
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I also have this issue with a US number. I wonder if it could be a regional thing?
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Old May 2, 2025 | 1:23 am
  #4  
plain
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Consider using authenticator app instead of SMS.
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Old May 4, 2025 | 5:32 am
  #5  
kaiflyer
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I experience this issue on some browsers. So often if I swap browsers for my login attempt and 2FA works OK.
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Old Jul 18, 2025 | 10:31 am
  #6  
DUBMlleageRunner
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Anyone else noticed problems with 2FA over SMS on their account?
Request 2FA by SMS but it doesn't arrive. Advice from Finnair is login to your account and change to email. But I can't login to my account!
I'm on chat now; waiting 50 minutes. The Bot says waiting time is several hours.
Does this sound normal? Or has anyone got any suggestions of another way to resolve it?
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Old Jul 18, 2025 | 12:58 pm
  #7  
AY1337
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Yeah, it's absolute crap. You should use an OTP instead.
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Old Jul 18, 2025 | 1:42 pm
  #8  
DUBMlleageRunner
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As a data point, I got an agent after 1 hour 45 minutes so not as bad as several hours! The agent was helpful but you wouldn't want to be trying to get anything fixed urgently
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Old Jul 19, 2025 | 5:38 am
  #9  
mikrobitti
 
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Originally Posted by AY1337
Yeah, it's absolute crap. You should use an OTP instead.
I agree. OTP from an authenticator app is also available whenever SMS might not be, e.g. during flights.
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Old Jul 20, 2025 | 3:18 am
  #10  
Jorma
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Now my codes from authenticator app are not valid.
What a joke.
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Old Jul 20, 2025 | 3:38 am
  #11  
DUBMlleageRunner
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According to Finnair site, authentication by text/SMS will be discontinued. No date given but my experience after approximately 12 attempts was that it appears to be no longer supported.

My difficulty was that in order to change to email or an authenticator app, I. needed to manage settings by signing into my account. To sign into my account I needed an authenticator code, which I couldn't get!

After a lengthy wait on chat an agent was able to reset my profile and after going through a number of security questions my Login is now seamless. Much easier than before
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Old Mar 1, 2026 | 10:55 am
  #12  
bernd12
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I cannot log in to the Finnair app since 2FA got introduced. It sais Error and try again later.
Login via the browser works with email 2FA.
Anybody an idea?
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Old Mar 1, 2026 | 8:19 pm
  #13  
J_kob86
 
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Originally Posted by bernd12
I cannot log in to the Finnair app since 2FA got introduced. It sais Error and try again later.
Login via the browser works with email 2FA.
Anybody an idea?
Did you try logging in with your membership number? For some reason, logging in with my email address always ends in an error, but when I remember to use my number, it just works.
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Old Mar 1, 2026 | 9:22 pm
  #14  
kauppias
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Originally Posted by J_kob86
Did you try logging in with your membership number? For some reason, logging in with my email address always ends in an error, but when I remember to use my number, it just works.
just a idea also about emails, not sure but with sas I had a kid aigned up using the same email so that prevented us from logging in with email, not sure if same is even possible with ay tbh just a thought
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Old Mar 3, 2026 | 12:14 am
  #15  
bernd12
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Originally Posted by J_kob86
Did you try logging in with your membership number? For some reason, logging in with my email address always ends in an error, but when I remember to use my number, it just works.
Yes. I always use the AY number. Email doesnt work that was already prior they introduces 2FA.
For now I solved the problem by switch 2FA completly off. And the App work as it used to.
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