Problems with 2FA (Two-Factor Authentication)
Mar 3, 2026 | 10:04 am
#16
Join Date: Dec 2014
Location: London, UK
Programs: FB Platinum / MM Senator / BAC Silver
Posts: 1,651
I can't remember if I have 2FA set up, as I've not logged into my account in a while. Tried with both email and membership number. Tried a password reset but that generated an error on the page too. Filled in the feedback form on the website, just in case someone actually reads those. I don't have anything urgent I need to achieve, so will try again at some point.
Mar 7, 2026 | 2:51 am
#17
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 351
I can't remember if I have 2FA set up, as I've not logged into my account in a while. Tried with both email and membership number. Tried a password reset but that generated an error on the page too. Filled in the feedback form on the website, just in case someone actually reads those. I don't have anything urgent I need to achieve, so will try again at some point.
Mar 7, 2026 | 7:33 am
#18
FlyerTalk Evangelist
Join Date: Aug 2010
Programs: AF Ultimate & Plat 4 life/AY LUMO/SK EBD/LH SEN/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG DIA
Posts: 11,432
Mar 8, 2026 | 4:02 pm
#19
Join Date: Dec 2014
Location: London, UK
Programs: FB Platinum / MM Senator / BAC Silver
Posts: 1,651
I tried again yesterday and, you're quite right, it just worked. Thanks for the reassurance!
Mar 8, 2026 | 5:10 pm
#20
Join Date: Feb 2004
Location: Netherlands
Posts: 5,269
I am not sure if this is related to this 2FA - but recently it has been quite irritating that one needs to re-login into the app frequently. This is not very handy when you're in a situation where you just want to show your digital card and have no internet/wifi access.
Understand all these are for security reasons, but why make life for customers so difficult...I have at least not and will not enable 2FA until it becomes compulsory.
Cheers!
Understand all these are for security reasons, but why make life for customers so difficult...I have at least not and will not enable 2FA until it becomes compulsory.
Cheers!
Mar 8, 2026 | 7:36 pm
#21
FlyerTalk Evangelist
Join Date: Aug 2010
Programs: AF Ultimate & Plat 4 life/AY LUMO/SK EBD/LH SEN/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG DIA
Posts: 11,432
I am not sure if this is related to this 2FA - but recently it has been quite irritating that one needs to re-login into the app frequently. This is not very handy when you're in a situation where you just want to show your digital card and have no internet/wifi access.
Understand all these are for security reasons, but why make life for customers so difficult...I have at least not and will not enable 2FA until it becomes compulsory.
Cheers!
Understand all these are for security reasons, but why make life for customers so difficult...I have at least not and will not enable 2FA until it becomes compulsory.
Cheers!
Mar 9, 2026 | 6:04 am
#22
Join Date: Jul 2009
Programs: BAC Silver, IHG Diamond, Finnair Silver, LH Senator
Posts: 9,383
Ive not had the new system yet. Just keep getting logged out every day or two, and then have to type in my FF number (wont accept an email address) and write down the random "=%/#" sort of password Finnair sent me and i cant remember.
Added:
Entered my details, had ti wait 20 secs for an email with a passcode, entered that and taken back to the login page.
worked the second time.
Why cant they just use a fingerprint?
Added:
Entered my details, had ti wait 20 secs for an email with a passcode, entered that and taken back to the login page.
worked the second time.
Why cant they just use a fingerprint?
Last edited by xenole; Mar 9, 2026 at 12:00 pm
Mar 9, 2026 | 12:58 pm
#23
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: EB Diamond, AY+ Gold, A3*G, Strawberry Lifetime Platinum, GHA Discovery Titanium, SJ Prio Black
Posts: 15,184
I am not sure if this is related to this 2FA - but recently it has been quite irritating that one needs to re-login into the app frequently. This is not very handy when you're in a situation where you just want to show your digital card and have no internet/wifi access.
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