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Originally Posted by Ed Size
(Post 35257327)
Since you only get your seat at check in, it must apply after check in. Pure logic, there is no reason to talk about it if there is not a chance to lose your seat after AY gave to you for free.
Since you only know about your assigned seat after check in, for me it sounds that you can loose your seat after check in. If this is poor wording, then I have hope that the whole thing consists of a lot of misunderstanding and poor wording. May the hired PR people from India (no offense here) had their difficulties to understand the briefing by that guy from Poland how works in the marketing department in Helsinki.
Originally Posted by a_k
(Post 35257377)
What about those who have chosen seats based on status but haven't paid?
And looking at their FAQ about seat selection, it says: 6. I was assigned a seat at check-in, but my seat has changed afterwards, how is this possible?You can purchase seats until very close to the flight’s departure, and therefore it is possible that someone has purchased the seat we had already assigned to you. If you prefer a certain type of seat, we recommend you purchase it in advance. Additionally, there might be changes due to operational, safety, or security reasons. |
Originally Posted by ffay005
(Post 35258340)
"Complimentary transfer of Finnair Plus award points applies to transfers made online at Finnair Shop. A normal €20 service charge for point transfers made through our customer service will be added. Complimentary transfer of award points can be done multiple times per tracking period." Is this an improvement? Free transfer of points across all accounts? |
It is absolutely ridiculous, borderline hostile, from AY what they are doing here with seat reservations. Finnair, really?!
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Originally Posted by TTL
(Post 35259284)
NB. Cost of transfer was doubled...
from the finnair shop page: A service fee of €10 will be charged for exchanges online and €20 for exchanges through our customer service. |
Originally Posted by Clarity_
(Post 35259217)
TBH, there's no good outcome either way. Either this means that the seat you reserved for free as a tier member might be changed when somebody buys it, which doesn't make any sense, or it means that the seat you were assigned at check-in can be changed if somebody buys it.
And looking at their FAQ about seat selection, it says: So, this means that the random seat you get assigned during check-in is not set in stone in case somebody wants to buy it. I wonder how they're going to implement this. Will they allow complimentary seat selection after check-in as well, so not only can your assigned seat be bought, but it can also be selected for free by those who are eligible? |
Originally Posted by Freddorick
(Post 35259363)
I recently upgraded a flight for cash in HEL. The agent at the transfer desk mentioned that she could move people if they had not paid for their seats.
There is no difference in the seat reservation mechanism whether it was paid or complimentary for tier members. Tier members even can’t pay for reservation – it would be absolutely insane to then move them around. |
Regarding the new surcharge in award points, I'm confused about the fact that there is no mention about the taxes and fees. A regular redemption one way in Europe was about 15€ in fees. Are we sure the new surcharges are not replacing the former taxes/fees?
It seems this surcharge is also correcting the situation with countries like Iceland, which require only "Northern Europe" points although it's a longer distance than some central/southern European destinations. Now for Iceland they still charge Northern Europe points but double the surcharge. |
Originally Posted by juanfc
(Post 35259384)
It seems this surcharge is also correcting the situation with countries like Iceland, .
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Originally Posted by ffay005
(Post 35258340)
...
They don't say it right out, but there is no mention about any taxes whatsoever. Could it be that this new surcharge includes taxes? Probably wishful thinking, but shouldn't they mention that in addition to points and co-pay, you also need to pay the taxes? ...?
Originally Posted by juanfc
(Post 35259384)
Regarding the new surcharge in award points, I'm confused about the fact that there is no mention about the taxes and fees. A regular redemption one way in Europe was about 15€ in fees. Are we sure the new surcharges are not replacing the former taxes/fees?
.... If replacing taxes, this scheme would actually make total award price more predictable. You wouldn't need to price an award out in the booking engine to know what the taxes will be. But knowing Finnair I doubt this is the intention. Reading between the lines, copay is introduced as a way to increase award prices even more. They tweak the point-prices, they add the copay, they remove perks from ticket type - all designed to increase revenue and devalue loyalty. They could have achieved the same effect by raising the fake YQ (but then again, maybe ther are planning to do that too) At this point I am 99% sure it is in addition to "taxes". As we all know, FInniar is not known to be able to communicate clearly, and there is no point in asking CS. Once someone books then new awards we'll know.
Originally Posted by juanfc
(Post 35259384)
...
It seems this surcharge is also correcting the situation with countries like Iceland, which require only "Northern Europe" points although it's a longer distance than some central/southern European destinations. Now for Iceland they still charge Northern Europe points but double the surcharge. |
I just booked a six-leg trip in business yesterday. The first four legs are operated by BA and AA, and I was able to select seats for free. On the last two legs, however, operated by AY, the price per seat is 150 EUR. It's one of those legs in TATL where I appreciate a good sleep, so seat selection is an important part of it. The result for me? Avoid itineraries that include Finnair. If this was an intention, then well done.
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Originally Posted by Clarity_
(Post 35259217)
TBH, there's no good outcome either way. Either this means that the seat you reserved for free as a tier member might be changed when somebody buys it, which doesn't make any sense, or it means that the seat you were assigned at check-in can be changed if somebody buys it.
And looking at their FAQ about seat selection, it says: So, this means that the random seat you get assigned during check-in is not set in stone in case somebody wants to buy it. I wonder how they're going to implement this. Will they allow complimentary seat selection after check-in as well, so not only can your assigned seat be bought, but it can also be selected for free by those who are eligible? |
Originally Posted by eddibabyyeah
(Post 35259455)
So, if checkin online and print a boarding pass and not check luggage. Then there will be two people on the plane with the same seat on the boarding pass.
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Originally Posted by PeS
(Post 35259461)
One of them will receive a new boarding pass at the gate.
... NOT, 49Ö it is. |
Originally Posted by PeS
(Post 35259422)
I just booked a six-leg trip in business yesterday. The first four legs are operated by BA and AA, and I was able to select seats for free. On the last two legs, however, operated by FY, the price per seat is 150 EUR. It's one of those legs in TATL where I appreciate a good sleep, so seat selection is an important part of it. The result for me? Avoid itineraries that include Finnair. If this was an intention, then well done.
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Originally Posted by eddibabyyeah
(Post 35259455)
So, if checkin online and print a boarding pass and not check luggage. Then there will be two people on the plane with the same seat on the boarding pass.
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